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Published 20 hours ago • verified publisher icon fluttertools

Sidekick may not launch in Windows 11 Insiders build

Open aguilaair opened this issue 2 years ago • 9 comments

Current workaround is to run the portable or unsiged version of Sidekick in Windows 8 Compatibility mode, unknown cause.

aguilaair avatar May 17 '22 08:05 aguilaair

How can it be run in compatibility mode for Windows 8? I'm not seeing this option on right click.

kenicenoel avatar Jun 14 '22 12:06 kenicenoel

Properties> Compatibility> Windows 8

aguilaair avatar Jun 14 '22 14:06 aguilaair

Sadly, fails to launch even though I've run it in compatibility mode for Windows 8. I'm on Windows 11 Insider Preview 22621.1

kenicenoel avatar Jun 14 '22 14:06 kenicenoel

Can you go to the event viewer Windows Logs > Application and see what error is causing the app to crash?

aguilaair avatar Jun 22 '22 14:06 aguilaair

Can you go to the event viewer Windows Logs > Application and see what error is causing the app to crash?

Sure thing. See the information below. I have uploaded the Event file here

1: Information from the error event Log Name: Application Source: Application Error Date: 6/22/2022 10:15:54 Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords:
User: KENICE-X360\kenic Computer: Kenice-x360 Description: Faulting application name: sidekick.exe, version: 1.0.0.0, time stamp: 0x627cfcda Faulting module name: sidekick.exe, version: 1.0.0.0, time stamp: 0x627cfcda Exception code: 0xc000041d Fault offset: 0x00000000000058a0 Faulting process id: 0x0xAAD0 Faulting application start time: 0x0x1D8864293C6006C Faulting application path: C:\Program Files\WindowsApps\44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2\sidekick.exe Faulting module path: C:\Program Files\WindowsApps\44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2\sidekick.exe Report Id: 45ad9240-6a85-42fb-a077-a844977faaeb Faulting package full name: 44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2 Faulting package-relative application ID: sidekick Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2022-06-22T14:15:54.4148129Z" /> <EventRecordID>8981</EventRecordID> <Correlation /> <Execution ProcessID="37300" ThreadID="4824" /> <Channel>Application</Channel> <Computer>Kenice-x360</Computer> <Security UserID="S-1-5-21-2056601378-3457062421-2058283205-1001" /> </System> <EventData> <Data Name="AppName">sidekick.exe</Data> <Data Name="AppVersion">1.0.0.0</Data> <Data Name="AppTimeStamp">627cfcda</Data> <Data Name="ModuleName">sidekick.exe</Data> <Data Name="ModuleVersion">1.0.0.0</Data> <Data Name="ModuleTimeStamp">627cfcda</Data> <Data Name="ExceptionCode">c000041d</Data> <Data Name="FaultingOffset">00000000000058a0</Data> <Data Name="ProcessId">0xaad0</Data> <Data Name="ProcessCreationTime">0x1d8864293c6006c</Data> <Data Name="AppPath">C:\Program Files\WindowsApps\44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2\sidekick.exe</Data> <Data Name="ModulePath">C:\Program Files\WindowsApps\44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2\sidekick.exe</Data> <Data Name="IntegratorReportId">45ad9240-6a85-42fb-a077-a844977faaeb</Data> <Data Name="PackageFullName">44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2</Data> <Data Name="PackageRelativeAppId">sidekick</Data> </EventData> </Event>

  1. Information from the Information log event

Fault bucket 1981129138754254672, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0

Problem signature: P1: 44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2 P2: praid:sidekick P3: 1.0.0.0 P4: 627cfcda P5: sidekick.exe P6: 1.0.0.0 P7: 627cfcda P8: c000041d P9: 00000000000058a0 P10:

Attached files: \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8925dd53-52ac-47bc-b9cb-2c1e44a878a7.tmp.mdmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb9fc526-667f-4c7e-8412-c929a467ded6.tmp.WERInternalMetadata.xml WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20220619_1_EC_0_inject.etl \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.904c0961-4c6f-4f25-9686-f72358779edd.tmp.etl WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f48c394a-a5a5-4593-9462-f62d4d913b05.tmp.etl \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.360b720b-8e9a-4781-ae0e-1015d5cd36a3.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c7dc90d8-7d1e-40fc-bfe5-bdb84868e545.tmp.txt \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.82b97aeb-3d96-4b6b-aa1f-0b52dbfd9e1f.tmp.xml

These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_44484EduardoM.Si_846aae847231d21628da4b4b0f6ca6b6621334a_f814c776_915fd0c7-0508-4983-99f3-f52ac54c1354

Analysis symbol: Rechecking for solution: 0 Report Id: 45ad9240-6a85-42fb-a077-a844977faaeb Report Status: 268435456 Hashed bucket: 249d375036c61da80b7e6274899f7750 Cab Guid: 0

kenicenoel avatar Jun 22 '22 14:06 kenicenoel

Have you tried the execuatble in compatibility mode or just the MS Store app?

aguilaair avatar Jun 23 '22 13:06 aguilaair

Have you tried the execuatble in compatibility mode or just the MS Store app?

I tried running the store version of the app in compatibility mode for Windows 8 and it didn't work. Earlier this morning, I uninstalled the store version. Installed the unsigned version from github and ran it in compatibility mode for Windows 8 and it worked.

kenicenoel avatar Jun 23 '22 13:06 kenicenoel

Ok, well at least you got it running. Still not sure what the issue is. I'm inclined to think it's Flutter's fault but other Flutter apps do indeed run fine on Windows 11 Insider builds...

aguilaair avatar Jun 23 '22 20:06 aguilaair

Hey! Are you still having issues? It's opening fine on my computer.

image

aguilaair avatar Aug 02 '22 13:08 aguilaair

Closing as it seems the release is working fine now on Insider builds

aguilaair avatar Aug 27 '22 15:08 aguilaair 

Version	22H2
Installed on	‎7/‎19/‎2022
OS build	22621.382
Serial number	PF20D0BS
Experience	Windows Feature Experience Pack 1000.22632.1000.0

installed sidestick from Microsoft Store latest one not opening

Shiba-Kar avatar Sep 01 '22 07:09 Shiba-Kar

@Shiba-Kar can you send the event viewer details?

aguilaair avatar Sep 02 '22 04:09 aguilaair

I got the same event message when it crashed. It looks like the crash are limited to Windows 11 Insider Beta (22621 or 22622) and not the current Dev channel (build 25169+).

Here's the event from Event Viewer:

Faulting application name: sidekick.exe, version: 1.0.0.0, time stamp: 0x627cfcda
Faulting module name: sidekick.exe, version: 1.0.0.0, time stamp: 0x627cfcda
Exception code: 0xc000041d
Fault offset: 0x00000000000058a0
Faulting process id: 0x0x1BB8
Faulting application start time: 0x0x1D8C2629A866D20
Faulting application path: C:\Program Files\WindowsApps\44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2\sidekick.exe
Faulting module path: C:\Program Files\WindowsApps\44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2\sidekick.exe
Report Id: f44cd76f-c1da-42f4-9027-05e2b9af87fc
Faulting package full name: 44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2
Faulting package-relative application ID: sidekick

Here's the information from Windows Problem Reports:

Source
A new Flutter project.

Summary
Stopped working

Date
‎07/‎09/‎2022 9:36

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\WindowsApps\44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2\sidekick.exe

Problem signature
Problem Event Name:	MoAppCrash
Package Full Name:	44484EduardoM.SidekickFlutter_1.0.0.0_x64__s75e7293cm0w2
Application Name:	praid:sidekick
Application Version:	1.0.0.0
Application Timestamp:	627cfcda
Fault Module Name:	sidekick.exe
Fault Module Version:	1.0.0.0
Fault Module Timestamp:	627cfcda
Exception Code:	c000041d
Exception Offset:	00000000000058a0
OS Version:	10.0.22622.2.0.0.256.164
Locale ID:	14345
Additional Information 1:	86e7
Additional Information 2:	86e714a62d54964f44e802ab89184503
Additional Information 3:	f855
Additional Information 4:	f8557989c6c829b6ae244394a237164c

Extra information about the problem
Bucket ID:	249d375036c61da80b7e6274899f7750 (1981129138754254672)

rockyprabowo avatar Sep 07 '22 03:09 rockyprabowo

All crashes have the exact same stack trace attached. It seems

Frame Image Function Offset
0 sidekick.exe null 0x00000000000058A0
1 sidekick.exe null 5B5E
2 sidekick.exe null 0x00000000000061E9
3 comctl32.dll CallNextSubclassProc 0x00000000000000B8
4 comctl32.dll MasterSubclassProc EC
5 user32.dll UserCallWinProcCheckWow 0x000000000000036C
6 user32.dll DispatchClientMessage 0x000000000000009C
7 user32.dll __fnINOUTNCCALCSIZE 0x0000000000000045
8 ntdll.dll KiUserCallbackDispatcherContinue 0x0000000000000000
9 win32u.dll ZwUserCreateWindowEx 0x0000000000000014
10 user32.dll VerNtUserCreateWindowEx 0x0000000000000310
11 user32.dll CreateWindowInternal 0x00000000000001D1
12 user32.dll CreateWindowExW 0x0000000000000082
13 sidekick.exe null 2DA1
14 sidekick.exe null 0x0000000000002114
15 sidekick.exe null 0x00000000000057C2
16 kernel32.dll BaseThreadInitThunk 0x000000000000001D
17 ntdll.dll RtlUserThreadStart 0x0000000000000028

I'm going to continue ivestigating to see why this may be happening. Thank you to everyone who has submitted their reports to MS, they are helping a lot :)

aguilaair avatar Sep 08 '22 02:09 aguilaair

Experiencing the same with a fresh install of Windows 11 and fresh install of Sidekick from Windows Store.

Edition Windows 11 Pro Version 22H2 Installed on ‎23/‎09/‎2022 OS build 22621.521 Experience Windows Feature Experience Pack 1000.22634.1000.0

nicodumdum avatar Sep 23 '22 04:09 nicodumdum

@nicodumdum does it work with compatibility mode?

aguilaair avatar Sep 27 '22 20:09 aguilaair

Hi @aguilaair , yes I tried running it in Windows 8 compatibility but no luck. :( Screenshot 2022-09-28 082301

nicodumdum avatar Sep 28 '22 00:09 nicodumdum

Ok, I will take a look ASAP

I currently don't have a W11 device

aguilaair avatar Sep 28 '22 06:09 aguilaair

Facing the same issue in image

gauravmehta13 avatar Oct 03 '22 05:10 gauravmehta13

Properties> Compatibility> Windows 8

Thanks @aguilaair :) with compatibility mode on Window 8 it's starting again on 22h2 update :)

Ahmadre avatar Oct 03 '22 19:10 Ahmadre

Ok, that's good to know, but what exactly is casuing the issues? I'm honestly very lost...

aguilaair avatar Oct 03 '22 20:10 aguilaair

Facing the same issue, running in compatibility mode did not work :(

masteradit avatar Oct 06 '22 10:10 masteradit

Running in windows 8 compatibility mode worked only once

oliverbytes avatar Oct 06 '22 11:10 oliverbytes

Okay, I now have a device with the W11 H2 Update, let's see what's going on...

aguilaair avatar Oct 06 '22 21:10 aguilaair

Also facing the same issue. Installed Windows 11 Pro 22H2 yesterday and Flutter Sidekick doesn't start (Windows Store version).

Rexobias avatar Oct 07 '22 10:10 Rexobias

@Rexobias the new release is currently under review in the Microsoft store, as soon as this gets approved it will start working again.

In the meantime, please download and install the latest version from the releases tab

aguilaair avatar Oct 07 '22 16:10 aguilaair