BitLocker key doesn't work

[noahtalerman]

Fleet version: <!-- Copy this from the "My account" page in the Fleet UI, or run fleetctl --version -->

Web browser and operating system:

---

💥  Actual behavior

One case: "BitLocker was enabled, and then the computer was not able to sign in even using the BitLocker recovery key that was available in Fleet."

customer-flacourtia: Gong snippet: https://us-65885.app.gong.io/call?id=1646473750890310063&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A443%2C%22to%22%3A581%7D%5D

🧑‍💻  Steps to reproduce

Bug was observed on these computers:

• Dell XPS 15 9530 with Windows 11 Pro 23H2 10.0.22631.4460,
• Dell Latitude
• Dell Vostro

1. Enroll one of the computers above to Fleet. There's one in dogfood here: https://dogfood.fleetdm.com/hosts/1250
2. Turn on disk encryption
3. Restart the computer in recovery mode.
4. Try entering the disk encryption key escrowed to Fleet.

[noahtalerman]

Hey @ddribeiro can you please help us try to reproduce this on your Dell?

cc @pintomi1989 @PezHub

[georgekarrv]

I'll close this if we can't get additional info by EOW

[ddribeiro]

@georgekarrv I just went through some testing with my Dell Latitude and was not able to reproduce this issue. The Bitlocker key that Fleet had escrowed for the system has worked every time. cc: @noahtalerman

[fleet-release]

BitLocker key lost, Fleet brings it back to light, Secure access wrought.