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Inclusions for OS updates

Open ddribeiro opened this issue 1 year ago • 3 comments

customer-preston: Call not available in Gong, possibly not recorded

ddribeiro avatar Oct 09 '24 15:10 ddribeiro

@ddribeiro is it intentional that we're not recording customer-preston calls?

If not, can you please bring this up on the next call? What are their client's use cases? And what will this experience look like in the customer-preston UI?

noahtalerman avatar Oct 17 '24 18:10 noahtalerman

Problem

As an MSP using Fleet to manage client devices, I want to use labels to target specific hosts that OS update enforcement should apply to.

What have you tried?

Currently, when I enable OS update enforcement for a team in Fleet, it applies to all hosts in that team. With #20805, I would be able to exclude certain hosts from OS update enforcement if they have a specified label. There isn't a way for me to

Potential solutions

Similar to #20805, a solution would be to add inclusions by label for OS updates. Instead of excluding hosts from OS update enforcement if they have a label, all hosts on a team would be excluded unless they have a given label.

What is the expected workflow as a result of your proposal?

An MSP building on the Fleet API would be able to apply labels to hosts that correspond to device configurations their product. Their app logic is set up so they would add labels to the OS update enforcement and omit labels/configurations that should not have OS update enfacement.

It is important to note that for this workflow Include ANY is the required logic.

noahtalerman avatar Oct 17 '24 18:10 noahtalerman

If not, can you please bring this up on the next call? What are their client's use cases? And what will this experience look like in the customer-preston UI?

@pintomi1989 just following to say that I don't think we can move this request forward until we understand what this experience will look like in the preston UI.

Can you please ask them to show us on the next call?

cc @ddribeiro

noahtalerman avatar Oct 21 '24 13:10 noahtalerman

@pintomi1989 just giving you another ping! Can you please ask preston to show us what they're planning on building, on top of this Fleet feature, in the preston UI on the next call?

cc @zayhanlon

noahtalerman avatar Oct 30 '24 13:10 noahtalerman

Hey @pintomi1989, just checking, did you ask preston to show us what they're planning on building in their app on top of this Fleet feature?

noahtalerman avatar Nov 06 '24 14:11 noahtalerman

Hey @noahtalerman,

I did ask for it a while back - We were going to meet with their team and see. That ask was delayed - I will revisit with them this week.

pintomi1989 avatar Nov 06 '24 14:11 pintomi1989

Hey @pintomi1989, just checking, did you get a chance to ask preston to show us what they're planning on building in their app on top of this Fleet feature?

noahtalerman avatar Nov 15 '24 21:11 noahtalerman

Sending this request to the #g-customer-success board: https://github.com/fleetdm/fleet/pull/23954

noahtalerman avatar Nov 19 '24 19:11 noahtalerman

Hey @noahtalerman

customer-preston meant to ask for inclusions for OS updates, but submitted a request for exclusions for OS updates by accident. https://github.com/fleetdm/fleet/issues/20805 is the request they asked for and no longer need. Here is a Gong snippet from today for this: https://us-65885.app.gong.io/call?id=9055749605989713649&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A1790%2C%22to%22%3A1956%7D%5D

pintomi1989 avatar Nov 21 '24 17:11 pintomi1989