UserProperty numbers are not summing up to number of active users

[koelnkalkverbot]

Step 1: Describe your environment

Android device: not applicable
Android OS version: all from Android 12 to 6
Google Play Services version: Last
Firebase/Play Services SDK version: Last

Step 2: Describe the problem: We recently started using Firebase UserProperty for our app analytics and it seems to be working quite well, except that for some properties the numbers of the possible values (mostly just true and false) don't add up to the total number of active users displayed if Firebase for a certain day.

Two examples to make it more clear:

I select July 14 - 21 as the time range and the total number of active users is 7.4k. Now I add the condition auto_lock which is a user property and can only be true or false. The number of users that has is enabled (= true) is 3.9k and the number of users that has is disabled (= false) is 2.3k. These are the only possible values, I can only select these 2 values in the Firebase Analytics Dashboard UI and I have no idea why the don't add up to the number of 7.4k. Users can opt-out of analytics of course, but if they do, they wouldn't be counted as active users and there is no case in code where user properties are not set. In theory, the numbers for true and false should sum up to the same number as the active users.

Another one is, that when I add a comparison by device type and select all 3 available categories (mobile, tablet, tv) I get a total number of 6.2k again, whereas the total number of active users is still 7.4k.

Am I misunderstanding some numbers or what could be the reason for the "missing users"? We also double checked our code and we are sure there is no possible condition where no value is set for this user property.

[google-oss-bot]

This issue does not seem to follow the issue template. Make sure you provide all the required information.

[thatfiredev]

@koelnkalkverbot where are you seeing the active users number? Is it on the Firebase Console or Analytics Console? And what tab/section is it under (eg. Audiences, Realtime Reports, DebugView, ...)?

[google-oss-bot]

Hey @koelnkalkverbot. We need more information to resolve this issue but there hasn't been an update in 7 weekdays. I'm marking the issue as stale and if there are no new updates in the next 3 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

[google-oss-bot]

Since there haven't been any recent updates here, I am going to close this issue.

@koelnkalkverbot if you're still experiencing this problem and want to continue the discussion just leave a comment here and we are happy to re-open this.