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Published 20 hours ago • verified publisher icon files-community

Bug: Files aren't displayed in SMB network shares

Open JamesDBartlett3 opened this issue 2 years ago • 11 comments

Description

I have a SMB network share mapped to M:\ on my machine. When I browse this folder in Files, I can see all of the folders and sub-folders, but none of the actual files stored there. When I browse this same folder in Explorer, I can see everything. However, if I map the very same network share to a different drive letter using SSHFS-Win instead of SMB, and browse that folder in Files, I can see everything again.

Steps To Reproduce

  1. Map a SMB drive
  2. Open mapped drive
  3. See that files aren't shown

Steps to fix

  • Files should be displayed

Files Version

Version: 2.3.3.0

Windows Version

10.0.19043 19043

Relevant Assets/Logs

debug.log

JamesDBartlett3 avatar Jul 10 '22 15:07 JamesDBartlett3

Can you send a screenshot of the Explorer compared to Files of the folder

Josh65-2201 avatar Jul 12 '22 22:07 Josh65-2201

Why was this marked as completed?

JamesDBartlett3 avatar Jul 19 '22 16:07 JamesDBartlett3

You didnt follow up with the screenshot

Josh65-2201 avatar Jul 19 '22 16:07 Josh65-2201

I was on vacation. Do you really need a screenshot? I described the situation in detail. Do you think I'm lying?

JamesDBartlett3 avatar Jul 19 '22 16:07 JamesDBartlett3

@JamesDBartlett3 sorry for the misunderstanding, we're happy to debug this but we need some more information and sometimes a screenshot offers additional clues.

yaira2 avatar Jul 19 '22 16:07 yaira2

Here are two screenshots, showing Explorer and Files side by side, looking at the same directory, and seeing different results. image image

JamesDBartlett3 avatar Jul 19 '22 16:07 JamesDBartlett3

Is this an issue in the preview version? https://files.community/download/preview

Josh65-2201 avatar Oct 10 '22 11:10 Josh65-2201

@Josh-65, As of Files (Preview) Version 2.3.48.0, the issue still persists.

image image

JamesDBartlett3 avatar Oct 15 '22 00:10 JamesDBartlett3

Asking @yaichenbaum for approval.

Josh65-2201 avatar Oct 15 '22 01:10 Josh65-2201

I just stumble on this bug, using Files version 3.0. network drive The Files app copied one file and it won't show it, even after refresh, but the Details Panel shows that there are 4 files. Windows Explorer shows all files.

alunosnet avatar Nov 06 '23 22:11 alunosnet

If I copy the files with the Windows Explorer the files show in the Files App but if I copy the files with the Files App they don't show up. The network drive is a WD Home Cloud.

alunosnet avatar Nov 06 '23 22:11 alunosnet