Bug: Quick access and drives on the home page are sometimes shown multiple times

[hijiro-gthb]

Description

All quick access items will be displayed in duplicate.

Steps To Reproduce

It happens just by starting it.

Requirements

• e.g. Fix crash that occurs when...

Files Version

3.1.6.0

Windows Version

10.0.19045.3996

Log File

debug.log

[Josh65-2201]

Thanks for the report, I've added this to the project board.

[yaira2]

Does this also occur if you turn off the option to "keep Files running in the background"?

[hijiro-gthb]

Sorry for the delay in response. The relevant option was on, so I tried turning it off and restarting the "Files" process, but the phenomenon continues to occur.

[hijiro-gthb]

I made an operation error and closed it. It is now open again. Sorry.

[yaira2]

Is this still an issue in the preview version? https://files.community/download/preview

[hijiro-gthb]

To begin with, I was using the preview version while updating the version with Files' update function, and this phenomenon occurred even in the latest version 3.1.12.0.

So I uninstalled Files, downloaded the installer from "https://files.community/download/preview" & reinstalled it. As a result, this problem appears to be resolved.

Does this mean that once this problem occurs, it is necessary to reinstall the corrected version instead of updating to the corrected version?

Thank you for your response.

[yaira2]

Does this mean that once this problem occurs, it is necessary to reinstall the corrected version instead of updating to the corrected version?

Did it occur again? It's posible that the app just needed to be restarted.

[Appuser080]

The same problem occurs in version 3.2.0.0. The situation does not change even after I kill the background execution with Task Manager and re-launch Files. After uninstalling and reinstalling, the problem disappears for a while, but when I force close the program and start it up again, the same problem occurs. I am using Windows 11.

[Appuser080]

Additional Comments. This phenomenon is unstable and may become normal after a complete exit and then start again. I do not know under what circumstances the duplication occurs.

[e1jo]

clean installation

app version 3.2.0.0; windows version in app 10.0.22631.3155

re-pin doesn't help

Windows 11 Pro 23H2 Windows Feature Experience Pack 1000.22684.1000.0

[e1jo]

I also noticed that not only pinned items are displayed and duplicated here, but also other recent folders where the user was

[0x5bfa]

Thank you for letting us know! That's what we're working on. When we published a new release contains this fix, we'll let you know.

[hijiro-gthb]

I'm sorry. Response delayed due to health reasons.

As others have commented, uninstalling and reinstalling seems to have resolved the issue, at least temporarily. (I haven't had a recurrence, but I understand there have been instances where it has.)

By the way, the icon remains duplicated even after raising the version to 3.2.2.0 using the app's update function (via the down arrow update icon in the upper right corner of the app).

Thank you for saying that the correction is being addressed.

[0x5bfa]

@yaira2 This seems not to be ready for build?

[yaira2]

Is this still an issue in the preview version? https://files.community/download/preview

[hijiro-gthb]

I updated it with the latest version installer you provided.

In my environment, even after updating to the latest Ver:3.2.5.0, the duplicate display of items is still occurring. (Perhaps it might be different if I uninstall and then reinstall, but I have not tried.)

[hijiro-gthb]

Sorry, I stand corrected.

I have not only updated the "Files" app, but also rebooted the PC, which eliminated the duplicate display of items.

(Perhaps running the command "taskkill -f -im files.exe" after updating the "Files" app might give the same result.)