Creating a ticket with channel set to SMS

Open jeffreybrowning opened this issue 5 years ago • 3 comments

Hello! I have perused the codebase and the documentation, but have not found a way to define what Zendesk calls Channel to Text or an SMS ticket.

May 20 '20 17:05 jeffreybrowning

Any 👀 on this?

To get around this, I have been making a normal ticket, then sending responses to the ticket by an agent as a text message. When a text message is sent by the requester, it makes a new Text ticket. The duplication of tickets is not great -- was wondering if the initial ticket can be Text.

May 27 '20 20:05 jeffreybrowning

I don't know how to do this, but if you can provide an example of submitting such a ticket via curl I can look into implementing support for it.

May 31 '20 00:05 facetoe

Will do.

Jun 01 '20 18:06 jeffreybrowning