facebook-sdk-for-unity
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facebook
No events received in "Events Manager", an error "Update SDK"
Checklist
- [X] I've updated to the latest released version of the SDK
- [X] I've searched for existing GitHub issues
- [X] I've looked for existing answers on Stack Overflow, the Facebook Developer Community Forum and the Facebook Developers Group
- [X] I've read the Code of Conduct
- [X] This issue is not security related and can safely be disclosed publicly on GitHub
Environment
Describe your dev environment here, giving as many details as possible. If you have them, make sure to include:
- Unity Editor Version:
2020.1.7f - Unity SDK Version:
11.0.0 - Installation Platform & Verison:
iOSany version
Goals
I want to create ads, but it's impossible because no events and "update sdk error".
Expected Results
Events successfully delivered.
Actual Results
No events.
Steps to Reproduce
Have an old sdk. Update it to a new one.
Code Samples & Details
I already updated SDK to a latest version and released to app store twice. But still no events, and an "Update your apps to the latest Facebook SDK error". How can I debug it? I already spent a week trying to integrate ads, but it's not working.
Probably an issue is similar to #589 - there is no response or help there. Why do you ignore your customers?
The problem is very critical for our business, could you please take a look at it? We are unable to make a release for already a week. We contacted support, https://developers.facebook.com/support/bugs/1207784756658684/ Issue is not solved, they just adviced to contact some other department.
@bakwc We have the latest version in the main branch (unity SDK v12 that picks up the corresponding v12.0 of native mobile SDKs) which should fix the issues that you are seeing.
We are aiming to cut a new branch of v12 sometime next week, sorry for the delay here!
Your master branch is currently broken. I used a fix from - https://github.com/facebook/facebook-sdk-for-unity/pull/600, it helped. I will upload a new version to store and let you know if the issue is solved.
I updated SDK and released app in store (spent another 3 days).
And still I have the same error:
Hey, this doesn't look like an issue with the Unity SDK, but an issue with Events Manager. The error you have attached is a screenshot from the Events Manager tool, not from Unity, so doesn't seem related to the SDK. It is likely due to some incorrect settings on your application.
Here is my Unity settings:
It worked with the previous settings.
Here is a support answer:
From what we are seeing the problem is that your app is not sending any events. Can you confirm if you have implemented sending app events in your app? Docs reference - https://developers.facebook.com/docs/app-events/unity/
I installed plugin and entered my app ID. Auto-log sending is enable. How can I debug why there is no events?
Possibly related to: https://github.com/facebook/facebook-sdk-for-unity/issues/608
Hey, why do you ignore your users? Is there no engineer who can sit and troubleshot it? I am a small indie developer, I'm trying to integrate it for already two months, and you just ping-pong me between your departments.
Hey guys. Could you please help to troubleshoot this issue? If you don't know what's the reason - may be you can add additional logs? Event manager does not see events. The problem is somewhere inside SDK. Here is all the logs that I have after installing sdk: https://pastebin.com/nAQBQCD9 @JordiFB @owaisfb @iquintero Could you please make an sdk branch with additional logging so I we can ensure that events are successfully sending from SDK side?
Same issue,no event reported. UnityVersion:2020.3.35 FaceBook SDKVersion:v11.0 Target:IOS
