python-otrs
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ewsterrenburg
Pythonic interface to OTRS SOAP API
Hi, I tried to connect to our OTRS system and I know there is a firewall so I can't get a connection. When I use the `timeout` parameter for `GenericInterfaceClient`,...
My OTRS instance has a specific ticket number generator, so ticket numbers are not made of digits only (an example of ticket number in my system is "210315-VT1203" ). Apparently...
No company OTRS available anymore. Rewrite tests to work with a standard docker image.
In otrs/objects.py, assumptions made by "autocast" are error-prone (for values with a leading zero)
In my use case, I have a dynamic field "SR Number" which stores some external ticket number. The fact is that those ticket numbers are made of digits only and...
The example given in the documentation: att_content = base64.b64encode(att_file.read()) does not work, because the content string in the generated XML has a leading literal "b" and is enclosed with quotes...
There is an error when a ScriptAlias is set up different from the default **otrs/**. In the source: **client.py** line _350_. The value _otrs/nph-genericinterface.pl/Webservice/_ is fixed. Thanks!
Hello @ewsterrenburg , @mjducharme. You make a very useful library! Very cool, thanks! Are you planning to add [SessionGet](https://doc.otrs.com/doc/api/otrs/6.0/Perl/Kernel/GenericInterface/Operation/Session/SessionGet.pm.html) class to ##[otrs/session](https://github.com/ewsterrenburg/python-otrs/tree/master/otrs/session)
I am tring to use TicketUpdate method to put a ticket into pending state, I cant put pendingTime to the ticket $fechar_ticket = Ticket(State='Contingenciado', pendingTime={ 'Diff':10080,}) $client.tc.TicketUpdate(ticket_id=busca_df[0], ticket=fechar_ticket, article=artigo_fechar) otrs.client.SOAPError:...
