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some mail not loading

Open muzixa opened this issue 3 years ago • 3 comments

some mail bodies doesn't load, have just this image

debug mode will provide more info in this case?

muzixa avatar Apr 04 '21 22:04 muzixa

Please fill provided issue template. It contains all the minimal things required to diagnose issue. We can't do anything with that screen.

warlof avatar Apr 05 '21 06:04 warlof

Usually this is caused because the mail headers have been downloaded, but not the actual body yet. This will normally resolve itself over time. As warlof said though, without further information there is little that can be investigated on our side regarding this.

Crypta-Eve avatar Jul 19 '21 12:07 Crypta-Eve

Adding updated info from support on discord from Dr Spodumain

This is actually a bug. For some reason if you try to read a corporate mail from the search page it tries to load the mail as the CEO, which you may not have access to, so it appears to load forever.
If I navigate to the actual recipient and view the mail from their mail page, it loads correctly.

If the recipient isnt in SeAT then the passed id will have to be the sender. Logic to decide which ID to use is needed.

Crypta-Eve avatar Jul 20 '21 06:07 Crypta-Eve