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etsy
[BUG]: Tracking number required when attempting to complete an order
Is there an existing issue for this?
- [X] I have searched the existing issues
Describe the bug
When posting to createReceiptShipment with an array that does not include tracking_code and carrier_name (only send_bcc = false), Etsy responds with "A tracking number is required" error.
The merchant was able to complete the order on Etsy without including a tracking number.
Order ID is 2598717198, if needed.
Thanks!
Steps to reproduce
Post to createReceiptShipment, with payload [send_bcc' => false], some orders return with an errors of "A tracking number is required".
Expected behavior
Since it was possible to complete order #2598717198 without a tracking number, I expect to be able to complete the order without a tracking number through the API as well.
Additional context
No response
@nmrdxt We are able to post to createReceiptShipment without specifying a carrier / tracking code. We are specifying a note_to_buyer field, however. Maybe that is required in order to complete a shipment without tracking.
@sowsinsk You are correct. That is happening. We've added it to our list. Will try to correct this soon.
@sowsinsk we got some clarification from our fulfillment team. A change was instituted some time back that requires all orders in the US to require tracking codes and carriers if the order is over $10. We will be updating the OpenAPI documentation and adding appropriate return codes for this.
@etsyachristensen thank you for the update. You mentioned that this is for US orders only. Does this mean we can continue using the createReceiptShipment endpoint without tracking codes/carriers for orders shipping outside the US? This is how we are getting around issue #569 (our international shipping partner is not currently supported). Thank you!
Correct. For international orders (other than India) the tracking code and carrier are not required.
Quick follow-up about this. The Etsy web admin console allows the selection of "Other" for the carrier, and a freeform tracking code. Is "Other" a valid option for the API for the carrier?
Yes, "other" should work just fine. This would allow you to also enter a tracking code.