Quick Scan Landscape Mode

[ghost]

Issue: Quick Scan

• when operated in potrait mode, causes first image to appear as potrait and the rest in landscape
• when operated in landscape mode, works as expected

Device: Samsung Galaxy M21

Temporary fix: Even though the Device camera appears in potrait, the image appears in landscape.

Temporary fix found on my device is that for every scan of a page, calibrating the accelerometer by shaking it once in the vertical direction detects gravity properly and fixes the landscape problem.

[vikram0230]

Could you share a video recreating the problem?

[iAmAGitUser5]

Could you share a video recreating the problem?

Actually it comes up at random times, i should have given a reference screenshot.

Here, I managed to recreate it once And no, the "Temporary fix" that i talked about did not work how much ever i tried

All pictures were taken in potrait mode of camera, but only the first appears as such.

[veejayts]

Does this issue occur only when using quick scan?

[iAmAGitUser5]

Does this issue occur only when using quick scan?

Yes

[vikram0230]

We have tested it multiple Samsung devices but could not recreate this problem. I guess it should be a problem with the phone's camera. If not, share a video recording recreating the problem.

Edit: This should be a problem with Samsung Software - Try this fix

[eleius]

I just tried this app on my Poco X3 and used Quick Scan in portrait mode. The app works fine, however when I open the saved pdf file in any pdf viewer app, all pages appear rotated 90° ccw (landscape mode). Not sure if I'm doing something wrong.

[vikram0230]

@eleius Are the images in landscape mode only in pdf or also in the app? like this

[eleius]

@vikram0230 in the app they're shown in portrait mode, only pdf pages are shown in landscape mode (in pdf viewers)

[vikram0230]

Does this occur with normal scan and importing from gallery? And could you share a recording recreating the problem?

[eleius]

In normal scan + import from gallery the resulting pdf is ok. It only occurs when using quick scan > export > save to device (pictures are in portrait mode in the app, but the resulting pdf has all pages in landscape mode... I tried several times, taking 3 pictures every time)

[eleius]

I just tried again, this is a screenshot inside the app, and here you can download the resulting pdf.

[iAmAGitUser5]

We have tested it multiple Samsung devices but could not recreate this problem. I guess it should be a problem with the phone's camera. If not, share a video recording recreating the problem.

Edit: This should be a problem with Samsung Software - Try this fix

HEIF was disabled already.