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verified publisher icon ethanzohar

Deleting an account doesn’t stop the subscription

Open mikekosulin opened this issue 1 year ago • 2 comments

Hey there,

I signed up for DiscoverifyMusic.com a month ago to test the project (30d trial). I deleted my account a few days ago, so why am I being charged now? This isn't right.

The funniest (obviously not) part of this story is that after signup again, you ask for more money and I can't cancel the previous subscription.

mikekosulin avatar Aug 31 '24 09:08 mikekosulin

Hey @mikekosulin I'm really sorry to hear this. I have gone ahead and cancelled your subscription as well as refunded all of your payments.

Out of curiosity, how did you delete your account? Was it through discoverifymusic.com or via Spotify's website? I am hoping I can track down why this happened and prevent it from happening to others.

ethanzohar avatar Aug 31 '24 14:08 ethanzohar

Out of curiosity, how did you delete your account? Was it through discoverifymusic.com or via Spotify's website?

Thanks for the quick response, I got a refund.

Deleted it through discoverifymusic.com

mikekosulin avatar Aug 31 '24 21:08 mikekosulin