Can't start on virtual machine - GPU process launch failed: error_code=18

[ndinev]

Prerequisites

affected version: 3.12.9

make sure to check this before filing an issue:

• [x ] I am running the latest version
• [ x] I checked to make sure that this issue has not already been filed

Describe the issue Try to start chipmunk on VM

What did not work as expected? Does not start

Steps to Reproduce

just double click on exe

Environment vmware running windows 2016/2019/2022/10/11

Failure Logs

[2724:0718/141751.257:ERROR:gpu_process_host.cc(991)] GPU process launch failed: error_code=18 [2724:0718/141751.257:FATAL:gpu_data_manager_impl_private.cc(448)] GPU process isn't usable. Goodbye.

[ndinev]

This problem still persists in version 3.18.1

[DmitryAstafyev]

Hello @ndinev, thanks very much for your report. We will check it as soon as possible and will get back to you.

[AmmarAbouZor]

@ndinev thanks much for reporting and sorry for the late response. I've tested the last version on a physical Windows machine and it seems to work there. I would like to ask you to do some checks on your virtual machine to ensure that other chromium and electron based apps are working:

• Can you check if google chrome or MS-Edge is working in the VM.
• Can you check if another electron apps (For example VS-Code) are working in the VM.

These infos would help us to determine if the crash is a general electron apps problem or if it's related to Chipmunk configurations

[DmitryAstafyev]

Hello @ndinev . Once again thanks for your report. Issue can be fixed with installing Microsoft Visual C++ Redistributable: ARM64, X86 or X64

This is not a solution, of course, for this issue, but a workaround. I will create an issue about the missing dll during building.