ente-io
[Auth][Windows] Can't login to desktop app
Description
Hello Team,
I installed Auth 3.0.12 on my desktop and when trying to login, getting the below error.
I've email verification turned on for login.
Could you please let know how to resolve this issue?
Version
3.0.12
What product are you using?
Ente Auth
What platform are you using?
Desktop - Windows
2024-6-20.txt
Platform
Edition Windows 11 Pro
Version 23H2
Installed on ‎20-‎Jun-‎24
OS build 22631.3007
Platform
Edition Windows 11 Pro Version 23H2 Installed on ‎19-‎Jun-‎24 OS build 22635.3785 Experience Windows Feature Experience Pack 1000.22700.1023.0
Any update on this issue ? Or do I need to switch to different TOTP app ??
Hi! First one, congratulations for Ente Auth os a 10/10 app for me.
About login un Windows, the same problem here.
Last versión with allà updates on Windows 11 IoT LTSC
Thanks!
@ua741 I'm getting this issue in clean installed Win 11 24H2 builds also.
I've attached the log 2024-6-22.txt
Is there any workaround?
Edition Windows 11 Home Single Language Version 24H2 Installed on ‎21-‎06-‎2024 OS build 26100.994 Experience Windows Feature Experience Pack 1000.26100.6.0
@ua741 I'm getting this issue in clean installed Win 11 24H2 builds also.
I've attached the log 2024-6-22.txt
Thank you for the logs. Unfortunately, we are unable to re-produce this issue on our test Windows machine. I have tried a potential fix for this particular SSL handshake issue. It would be great if you can install the beta version, and let us know if it works or not.
@ua741 I'm getting this issue in clean installed Win 11 24H2 builds also. I've attached the log 2024-6-22.txt
Thank you for the logs. Unfortunately, we are unable to re-produce this issue on our test Windows machine. I have tried a potential fix for this particular SSL handshake issue. It would be great if you can install the beta version, and let us know if it works or not.
In my case, don't work, the same issue.
My system: Microsoft Windows 11 IoT Enterprise LTSC (10.0.26100 N/D Compilación 26100)
@Juanmi18 Can you please upgrade to v3.0.17. In that, I have added additional logs to debug this issue. Thanks.
@Juanmi18 Can you please upgrade to v3.0.17. In that, I have added additional logs to debug this issue. Thanks.
@ua741 I attach the logs.
Thanks ;-) 2024-6-23.txt
@Juanmi18, do you install the beta updates over the existing installation, or do you uninstall the current version before installing the beta?
I've found that uninstalling the current version and then installing the beta works for me.
I uninstalled the beta versión and install the new version.
The first one (3.13) I installed vÃa chocolatey and the beta versión and 3.17 vÃa installer (previously uninstalling)
Can I do something more?
Thanks ;)
El dom., 23 jun. 2024 19:45, Gokul GK @.***> escribió:
@Juanmi18 https://github.com/Juanmi18, do you install the beta updates over the existing installation, or do you uninstall the current version before installing the beta?
I've found that uninstalling the current version and then installing the beta works for me.
— Reply to this email directly, view it on GitHub https://github.com/ente-io/ente/issues/2178#issuecomment-2185267012, or unsubscribe https://github.com/notifications/unsubscribe-auth/AY4GHLROBTPRJ3QA2W4UO4LZI4JTNAVCNFSM6AAAAABJN6JQKWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOBVGI3DOMBRGI . You are receiving this because you were mentioned.Message ID: @.***>
Even on 3.17 Via Installer, still getting errors.
On Windows 11 Pro, Version 23H2 Installed on ‎24-‎06-‎2024 OS build 22631.2715 Experience Windows Feature Experience Pack 1000.22677.1000.0
Even on 3.17 Via Installer, still getting errors.
On Windows 11 Pro, Version 23H2 Installed on ‎24-‎06-‎2024 OS build 22631.2715 Experience Windows Feature Experience Pack 1000.22677.1000.0
Nevermind, Fixed Itself! Probably just a issue with windows being setup + it being a early system.
For me the issue isn't fixed, still getting errors in two installations...
I Installed Windows 11 LTSC with this help: https://massgrave.dev/windows_ltsc_links
If @ua741 want's reproduce the problem in his machine.
Thnaks in advance ;-)
@Juanmi18 Can you please check if this build fixes the issue for you https://github.com/ente-io/ente/releases/tag/auth-v3.0.18-beta.1
@Juanmi18 Can you please check if this build fixes the issue for you https://github.com/ente-io/ente/releases/tag/auth-v3.0.18-beta.1
Don't work :-(
I attach the new logs.
Hi There,
I am also experiencing the same issue on a newly activated win11 machine...
[_LoginPageState] [SEVERE] [2024-07-01 20:20:21.669339] Error getting SRP attributes ⤷ type: DioException ⤷ error: DioException [unknown]: null Error: HandshakeException: Handshake error in client (OS Error: CERTIFICATE_VERIFY_FAILED: unable to get local issuer certificate(../../flutter/third_party/boringssl/src/ssl/handshake.cc:393)) [UserService] [INFO] [2024-07-01 20:20:21.962131] DioException [unknown]: null Error: HandshakeException: Handshake error in client (OS Error: CERTIFICATE_VERIFY_FAILED: unable to get local issuer certificate(../../flutter/third_party/boringssl/src/ssl/handshake.cc:393)) [_LoginPageState] [SEVERE] [2024-07-01 20:20:48.146870] Error getting SRP attributes ⤷ type: DioException ⤷ error: DioException [unknown]: null Error: HandshakeException: Handshake error in client (OS Error: CERTIFICATE_VERIFY_FAILED: unable to get local issuer certificate(../../flutter/third_party/boringssl/src/ssl/handshake.cc:393)) [UserService] [INFO] [2024-07-01 20:20:48.444249] DioException [unknown]: null Error: HandshakeException: Handshake error in client (OS Error: CERTIFICATE_VERIFY_FAILED: unable to get local issuer certificate(../../flutter/third_party/boringssl/src/ssl/handshake.cc:393))
I suspect there's something wrong with the SSL certificate validation config. I have tried both auth-v3.0.18-beta.1 & auth-v3.0.17
Edition Windows 11 Pro Version 23H2 Installed on ‎6/‎28/‎2024 OS build 22631.3810 Experience Windows Feature Experience Pack 1000.22700.1020.0
Hello, I have try auth-v3.0.18-beta.2 unfortunately I have the same error,
Windows 11 Pro 23H2 22631.3880 Windows Feature Experience Pack 1000.22700.1020.0
Thank you for your work Je
Edit : i have fix issue with update rootstore.sst via certUtils !!!
Hello, I have try auth-v3.0.18-beta.2 unfortunately I have the same error,
Windows 11 Pro 23H2 22631.3880 Windows Feature Experience Pack 1000.22700.1020.0
Thank you for your work Je
Edit : i have fix issue with update rootstore.sst via certUtils !!!
Hi je -sam, can you provide a tutorial on how you fixed the issue "update rootstore.sst vie certutils?
For anyone interested (including @marklesterb28) in knowing the fix, I have documented it in this github discussions: https://github.com/ente-io/ente/discussions/2819
@prateekmedia can you please provide context here? discussion #2819 shows up as a blank entry and the issue is still persisting on recent builds.
@prateekmedia can you please provide context here? discussion #2819 shows up as a blank entry and the issue is still persisting on recent builds.
@DClem85 We have moved the guide to this location https://help.ente.io/auth/troubleshooting/windows-login
@ua741 It would be helpful if the app shows specific error and the troubleshooting link in case this error occurs.