Shutdown and Reboot Issue: Monitors are off but CPU is still running

[jasonvitagendev]

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On the date of creating this issue:

1. All available operating system updates have been installed
2. Shutdown starts failing to work
3. Reboot starts failing to work

Issue description:

1. When I do a shutdown/reboot, monitors are turned off as usual (I am using dual monitors)
2. CPU fan, PC casing fans and LED light stay on
3. PC is not shutdown/rebooted even after 2 hours

Workaround: At the moment, I am able to shutdown by logging out first and then using the physical shutdown button.

Please let me know if there is any info that I can submit to help clarify the issue.

[kogoda]

Having the same issue

[Yashwant4]

I am also having the same issue on a ryzen 3 laptop. Even tried a clean install but it didn't help either.

[abnazhor]

Hello, I'm also having this issue on an Asus Zenbook 14 laptop with a Ryzen 7.