houston
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Stripe payment dispute for fraud - no method available for resolving
Prerequisites
- [x] I have searched open and closed issues for duplicates.
Feature
Is your feature request related to a problem? Please describe. So today I got notified of a payment dispute from Stripe related to fraud. (See here for more info: https://stripe.com/docs/disputes/categories#fraudulent). While it is totally normal for this sort of thing to happen with stolen cards, it does incur a large fee and there isn't a whole lot of information about the payment. Part of the issue is that there is no way for me to see details like an email address that I could contact the person to resolve the dispute. While I do understand that there is a large privacy focus for elementary, it does make this sort of process more difficult to deal with.
Describe the solution you'd like It probably is a good thing to keep emails off stripe where possible, but maybe there should be some sort of mechanism within the elementary dashboard that allows the app developer to contact a person who has initiated a dispute. This might look like checking stripe for dispute events and for any disputes that come up, find a linked email and provide a form or email link to contact.