After submitting payment update is not installed

[janxkoci]

Prerequisites

• [x] I have searched open and closed issues for duplicates.

Describe the bug

I just paid for one app update twice because after I submitted my payment, no password prompt appeared, no installation proceeded and no email arrived on the first trial. I had one payment issue before (paying and succesfully installing app, but the payment was not deduced from my account) so I assumed it was a similar glitch. Only after checking my bank I found I actually paid twice. Only one email confirmation arrived so far.

Moreover, the update still didn't get through - I had to use apt in terminal to actually update the app.

To Reproduce

Steps to reproduce the behavior:

1. Try to update some paid app that you didn't pay for yet
2. Submit the payment form.
3. No password prompt appears and/or the update is not installed.

Expected behavior

Proceed with update after payment.

Screenshots or screen recordings

Logs

Platform Information

• [ ] I'm using the latest version from git that I've manually compiled
• [x] I'm using the latest released stable version

Additional context

[janxkoci]

Few minutes later also the second email confirmation arrived.

The main issue is that the update was not performed.

[danirabbit]

That's definitely not good. I don't have any debugging steps for you at this time, but I wanted to make sure to let you know that if you'd like to pursue a refund you'll have to contact the app developer. I'm unable to issue refunds on their behalf.

[janxkoci]

I'm not worried so much about the money right now, I'm happy to support open source devs, especially at this crazy time. I'm a student, so I cannot give much, but I think every little bit helps. And I'm really thankfull that elementary makes it so easy to pay developers :)

As I said, the main issue in my view is that the update failed and I had to use terminal to complete it (all other updates went through before the glitch with the paid app). The AppCenter seems a little under the weather lately, with random reloading and lists of apps jumping around when I try to run updates, so maybe I'll try some debugging in the coming days, maybe something will turn up.