element-hq
App logged me out (again)
Steps to reproduce
- Open app
- be asked to log in again
Outcome
What did you expect?
Stay logged in
What happened instead?
Login screen
This happened before, shortly after the update to 25.07.0 (not only to me, as discussed in the room) and now again, though only a few days after the update to 25.07.1. Unsure if these are related.
Your phone model
iPhone 13 mini
Operating system version
iOS 18.5
Application version
25.07.1 (177)
Homeserver
Synapse 1.133.0 / MAS 0.18.0
Will you send logs?
Yes
MAS logs complain about an invalid refresh token that seems to be from this session. I found corresponding errors in the app logs.
thanks @marwing for the rageshake. As you wrote, it is not related to the last week issue that affected several people. We added in 25.07.1 (177) a sentry report to specifically track the problem but we got no reports about it during the weekend.
Back to the issue you reported, you are the only having this refresh token issue. We will keep monitoring it. iIt's really annoying as a bug.
I assume you are talking about https://github.com/matrix-org/matrix-rust-sdk/pull/5345? If so, I know about that and checked but didn't find the new log messages, I'm just unsure if I have the full picture. I do have analytics disabled though, not sure if that would block this reporting too (probably, but other people might not).
AFAICT, this issue happened for the first time, and has not happened since, so maybe it was just a rare set of coincidences. Not yet annoying, but thought I'd report anyway.
I assume you are talking about https://github.com/matrix-org/matrix-rust-sdk/pull/5345?
yes, that one.
Not yet annoying, but thought I'd report anyway.
We think it is not annoying too but thank you for raising it. It is always useful to have feedbacks.
I am reducing the occurence of this bug. Please comment and send a bug report if you are affected by this.
This hasn't happened since. It may have been some weird behavior while I was working on my server. Not that this is ok to happen, but without anyone else complaining and me not encountering it multiple times, I think this can be considered resolved (if there ever was an issue).