element-hq
Some users can't enable backup
Steps to reproduce
A tracking bug for rageshakes and anecdata from users who say the app doesn't accept their passphrase/key.
Outcome
What did you expect?
Users should be able to enable backup on login.
What happened instead?
Passphrase/key gets rejected for reasons unknown.
Your phone model
No response
Operating system version
No response
Application version
No response
Homeserver
No response
Will you send logs?
Yes
https://github.com/element-hq/element-x-ios-rageshakes/issues/1745 is not at all about any passphrase/key, the user doesn't have secret storage enabled at all. I'm not really convinced that it would need Rust work either, what makes us think that it does?
https://github.com/element-hq/element-x-ios-rageshakes/issues/1500 is about the backup key in secret storage not being the one that is used.
Again, I don't think this needs Rust work, or if it needs it, certainly not much as all the primitives to delete and create backups and secret storage exist. It needs UI to tell the user what the situation is and let the user delete and recreate things.
Chatter around key backup has been minimal for quite some time now, closing.
