element-hq
Android app can't connect, but PC browser works
Steps to reproduce
- Try Connect from Android
- It fails
- Try from PC (Chrome)
- It works
Error details on Android:
We couldn't reach this homeserver. Please check that you have entered the homeserver URL correctly. If the URL is correct, contact your homeserver administrator for further help. [OK]
Server logs are empty, I'm using ESS version of the server.
Additionally, in yesterday’s chat with this person, since today I see a “!” mark next to each of their messages, with the text “Encrypted by a device not verified by its owner” appearing on hover. Yesterday there were no such badges. I don’t see such badges in other chats either.
Outcome
What did you expect?
It should connect (it works for other users)
What happened instead?
It doesn't work
Your phone model
No response
Operating system version
Androiod
Application version and app store
Element X for Android, the latest version (just installed from the Play)
Homeserver
ESS Community
Will you send logs?
No (the app doens't show any logs, the server don't have any lines related to this incident)
Are you willing to provide a PR?
No
How about testing your home server with the testmatrix tool and/or https://connectivity-tester.mtrnord.blog/ to see if your server is misconfigured. Typically that is a problem with your client well-known file....
