element-x-android icon indicating copy to clipboard operation
element-x-android copied to clipboard

"Enter your recovery key" screen doesn't react after entering key

Open benparsons opened this issue 1 year ago • 6 comments

Your use case

What would you like to do?

After I enter a recovery key, and press "Continue", the button is grey and nothing else happens. It appears to have worked successfully but doesn't respond.

Why would you like to do it?

Confirm or deny that the key was accepted

How would you like to achieve it?

On success the app should redirect to the room list, or show a confirmation.

Have you considered any alternatives?

No response

Additional context

No response

Are you willing to provide a PR?

No

benparsons avatar Aug 07 '24 09:08 benparsons

I alos observed this. This happen when the account was not verified before the verification was mandatory during the sign in process.

Now that the verification is mandatory, this should not be possible to be in this situation.

bmarty avatar Aug 12 '24 11:08 bmarty

I just logged into 0.5.3 and the same situation happened for me.

benparsons avatar Sep 10 '24 15:09 benparsons

I just logged into 0.5.3 and the same situation happened for me.

Same here with 0.5.3

xundeenergie avatar Sep 10 '24 21:09 xundeenergie

Can confirm that it happentto me with the 0.6.2 version to.

johansmitsnl avatar Sep 19 '24 00:09 johansmitsnl

This happened to me when I installed Element X 0.6.3 today on Android.

How do I verify my Matrix account, if it being unverified causes this? How do I know if the account is verified or not?

There should be an error message letting the end-user know what is wrong, instead of the recovery key dialog just being stuck.

kennu avatar Sep 23 '24 19:09 kennu

This still happens in 0.6.4. The app keeps asking for the recovery key, but entering it just results in the Continue button turning gray. Screenshot_2024-10-01-11-46-58-76_508fb70dcdbd51b3b84edd38d0498869

kennu avatar Oct 01 '24 08:10 kennu

Yep, still happens with 0.7.0.

Also when manually navigating to the recovery UI via "Settings", it just returns to the settings UI and the red dot for "no recovery key set" is still active.

ptrne avatar Oct 26 '24 17:10 ptrne

This has not been fixed. Observing same issue on 25.06.0

foopub avatar Jun 04 '25 21:06 foopub

Still not fixed as of October 11th, 2025

BleepingCreepers avatar Oct 11 '25 05:10 BleepingCreepers