Infinite spinner after logging in, closing and re-opening tab, missing access token

[mattvenn]

Steps to reproduce

Login always fails for me. This is what happens.

If I go to the highlighted URL I see this:

I can logout, then login, do the verification from the phone app and then I am logged in until I close the page. Then the cycle repeats and I have to logout, re-verify.

Outcome

What did you expect?

To be able to login

What happened instead?

Hang forever

Operating system

Ubuntu 24

Browser information

Chrome Version 136.0.7103.92 (Official Build) (64-bit)

URL for webapp

https://element.fossi-chat.org/

Application version

Element version: 1.11.102 Crypto version: Rust SDK 0.11.0 (404ca47), Vodozemac 0.9.0

Homeserver

https://element.fossi-chat.org/

Will you send logs?

No

[dbkr]

Sorry, don't think I understand what you're saying. You are say it hangs when you try to log in but you also say you're able to log in? I really would suggest writing it in simple steps as the template suggests, if possible.

[mattvenn]

1. log in for the first time on web browser
2. verify with mobile device
3. works, can access
4. next day, open the same tab, white screen as posted above that never resolves
5. click log out
6. go to 1

So yes I can login, but I'm forced to verify every session with my phone. Does that help?

[dbkr]

Thanks, that's clearer.

[donn]

Still happening here.

[megum1n]

Having the same issue on my instance. Synapse v1.137.0 Element web v1.11.109 Firefox browser

No issues in desktop element client (mac).

[Serizao-bzhunt]

Having the same issue on my instance. Element web v1.11.111 Windows client

[Serizao]

Infinite loading seem be due to this error:

Uncaught Error: Improper sequence: ContentLoaded Action can only be sent once after the widget loaded and should only be used if waitForIframeLoad is false (default=true)
    at ClientWidgetApi.handleContentLoadedAction (ClientWidgetApi.ts:331:19)
    at ClientWidgetApi.handleMessage (ClientWidgetApi.ts:963:33)
    at PostmessageTransport.emit (events.js:153:1)
    at PostmessageTransport.handleRequest (PostmessageTransport.ts:187:14)
    at PostmessageTransport.handleMessage (PostmessageTransport.ts:172:18)
    at PostmessageTransport.ts:148:18