element-hq
Unable to decrypt message bug report
Steps to reproduce
This is a bug report for following meta issue: https://github.com/element-hq/element-meta/issues/245
I've just got two messages from a friend. Both messages are only showing:
- "Unable to decrypt message" on the desktop app
- "waiting for this message, this maz take a while" on the android mobile app
the not decrypted event ids are:
- $yvLLjPPtv656NdvxpYRm0hNy_0ARibfBDFt1ajcE9CE
- $KziGWhq8eG7mV8Ni2SNeg0ORSrQHIm1zL_-B1R-EleA
Outcome
What did you expect?
to be able toread the message
What happened instead?
can.t read the message
Operating system
Android, Debian Linux
Application version
Android: schildichat 1.6.16.sc78 (Element fork) , Debian Linux: element 1.11.69
How did you install the app?
android: f-droid, Linux: https://packages.element.io/debian
Homeserver
https://rmm.li synapse: 1.109.0+bookworm1
Will you send logs?
Yes
I can-t send the debug logs. I get: Failed to send logs: Loading chunk 3075 failed. (missing: vector://vector/webapp/bundles/c73469086a55f7f61043/3075.js) also downloading the logs doesn_t work: Failed to send logs: Loading chunk 8599 failed. (missing: vector://vector/webapp/bundles/c73469086a55f7f61043/8599.js)
I managed to send the bug report on the android app... i just referenced this issue there... no idea where that report will end up...
The android logs won't do the element-web project any good though, and they're not showing up anyway. Without logs there's nothing to look at.
well is there an other posibility to get the log out of the desktop app? as written above I'm getting an error message when trying to upload the logs out of the application. are they somewhere in the filesystem?