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Published 20 hours ago • verified publisher icon element-hq

Verification not possible on newly logged in windows desktop session

Open JMoVS opened this issue 1 year ago • 8 comments

Steps to reproduce

  1. Login to new Element Desktop on Windows session
  2. try to verify with another device
  3. an error occurs that the device could not be verified and remains in an untrusted state

Outcome

What did you expect?

verification to work

What happened instead?

various error messages resulting in an unverified session

Operating system

Windows

Application version

Element version 1.11.58

How did you install the app?

No response

Homeserver

No response

Will you send logs?

Yes

JMoVS avatar Feb 19 '24 09:02 JMoVS

I wouldn't be surprised if this is somehow related to the rust sdk rollout on new logins...

JMoVS avatar Feb 19 '24 09:02 JMoVS

Will you send logs? Yes

Please send logs.

t3chguy avatar Feb 19 '24 10:02 t3chguy

Logs should have just arrived from my colleague. It now somehow shows up as verified, but a different session shows up as unverified which we now removed.

JMoVS avatar Feb 19 '24 14:02 JMoVS

can confirm im having the same problem as of last week.

For me after i scan QR code on my phone, it just stays on this screen for ever.

image

I need to end the application, and open it again to see my chats but my room encryption keys are not loaded so i cant see messages :(

andzejsp avatar Feb 22 '24 15:02 andzejsp

So any progress on this problem? Still experiencing this.. :(

andzejsp avatar Mar 14 '24 07:03 andzejsp

Same problem here. I am unable to verify my pc session. I have tried with multiple web browsers and desktop app. Also, I have tried with different security keys, where the verification process ends successfully but my pc session remains unverified :(. I can see messages from my desktop but cannot send a single message 🙃 Any workaround here? Thanks in advance.

gongarher avatar May 04 '24 09:05 gongarher

Same problem here. I am unable to verify my pc session. I have tried with multiple web browsers and desktop app. Also, I have tried with different security keys, where the verification process ends successfully but my pc session remains unverified :(. I can see messages from my desktop but cannot send a single message 🙃 Any workaround here? Thanks in advance.

yes i found a solution, just use this client instead https://schildi.chat/desktop/

andzejsp avatar May 04 '24 10:05 andzejsp

Same problem here. I am unable to verify my pc session. I have tried with multiple web browsers and desktop app. Also, I have tried with different security keys, where the verification process ends successfully but my pc session remains unverified :(. I can see messages from my desktop but cannot send a single message 🙃 Any workaround here? Thanks in advance.

yes i found a solution, just use this client instead https://schildi.chat/desktop/

Thanks! That worked

gongarher avatar May 04 '24 11:05 gongarher