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Published 20 hours ago • verified publisher icon element-hq

Element desktop shows white screen, no UI

Open michaelkaye opened this issue 2 years ago • 9 comments

Steps to reproduce

  1. Use the app normally
  2. Switch away and come back and it displays a white screen instead of the UI
  3. No operations inside the UI seem to recover; have to restart the entire app to get access again.

Outcome

What did you expect?

Not to lose my partially inputted data, to be able to keep using the app

What happened instead?

White screen of death?

Operating system

Linux Ubuntu

Application version

1.10.6

How did you install the app?

ubuntu deb repo

Homeserver

EMS

Will you send logs?

Yes

michaelkaye avatar Mar 07 '22 09:03 michaelkaye

I'm using Xorg, not weyland, for context. Trying to rageshake but getting a CORS error from EMS.

michaelkaye avatar Mar 07 '22 09:03 michaelkaye

(updated rageshake issue with some system logs at the time)

michaelkaye avatar Mar 07 '22 10:03 michaelkaye

@gsouquet this is tagged x-needs-info but I'm not sure what information is needed - is there something else I can provide?

michaelkaye avatar Mar 21 '22 14:03 michaelkaye

This started happening to me too, but on Windows 10 v20H2 and now 21H1. The element browser area randomly becomes white. The titlebar and menubar are still visible but none of the commands work (e.g. view > preferences). Closing the window and then reopening it from the tray icon doesn't help. The process has to be killed. And it will happen again eventually. I'm not sure if this is the same thing that's happening to you, it sure sounds the same but I guess it could be an issue with my OS.

aminomancer avatar Apr 07 '22 19:04 aminomancer

Sounds like a renderer process crash. We'd need to hook up native crash reporting to figure out what's going on, or it might fix itself with an upgrade of electron.

dbkr avatar Apr 21 '22 13:04 dbkr

I have a sneaky suspicion that this might have been https://github.com/vector-im/element-web/issues/21541. I'm going to tentatively close it in the hope that https://github.com/matrix-org/matrix-js-sdk/pull/2392 fixed it; please reopen if otherwise. The process of debugging it will be same as for #21541 (although could also benefit from https://github.com/vector-im/element-web/issues/18263)

ara4n avatar May 22 '22 09:05 ara4n

This occurred with Element version: 1.10.13 to me today; unsure if the 16-day old change got into a release onto desktop though. WIll re-open if it happens again.

michaelkaye avatar Jun 07 '22 08:06 michaelkaye

@michaelkaye it is not yet in a release, will be in .14 releasing today.

image

t3chguy avatar Jun 07 '22 08:06 t3chguy

Hi there, it's me again; I'm on Element version: 1.11.2 now and it's still occurring - ubuntu just spotted it crashing on me. Is there a useful debugging flag / etc that I can use to catch more details about why it's failing?

michaelkaye avatar Aug 10 '22 13:08 michaelkaye

I am also experiencing an issue that sounds like this, only I never see a UI. Starting up application just shows a white screen.

Steps to reproduce Install Endeavor OS 22.9 Install Element-Desktop using command 'pacman -S element-desktop' Start application

Outcome What did you expect?

  • Display of interface to setup or login to existing account

What happened instead?

  • Element Desktop window appears but inside window border is white

Operating system Linux Arch Endeavor OS Artemis Nova (initial install from release 22.9) (along with all updates as applicable since install)

Application version Element-Desktop 1.11.10-1 Electron 20.0.3-3

How did you install the app? pacman

Homeserver None

Will you send logs? Yes

codingshipcaptain avatar Nov 04 '22 14:11 codingshipcaptain