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"Encrypted by a device not verified by its owner" in message sent by device itself

Open sjamaan opened this issue 1 year ago • 5 comments

Steps to reproduce

When opening Element this morning after a while not using it (but never deinstalled!), in a conversation the app now shows a red shield icon with every single message sent from this same device. Clicking on the icon, a popup shows with under the "Trust" heading: "Encrypted by a device not verified by its owner". This is extra-weird because this never showed up before, and this account is only using the iOS client always on the same device, and it never showed this before.

On the Element-web client of the conversation partner, these red icons do not show.

Outcome

What did you expect?

Not needing to verify the only device that this account is using.

What happened instead?

The red icons show up.

Your phone model

iPhone 11

Operating system version

iOS 16.4.1

Application version

1.10.11

Homeserver

Synapse 1.82.0+bullseye1

Will you send logs?

No

sjamaan avatar May 03 '23 09:05 sjamaan

Same issue here.

AlainVagner avatar Nov 16 '23 06:11 AlainVagner

the people who write this software need to find people who've never used it before to verify whether their software is as easy to use as they imagine. They'll see that they're writing help files for nothing as the people who'd be able to understand them don't need them and the people who need them don't understand them.

lebergerdesphotons avatar Mar 24 '24 11:03 lebergerdesphotons

Exactly the same issue with Element version: 1.11.58 on Linux

Artiom-M avatar May 07 '24 05:05 Artiom-M