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Error every time the app is opened on an M1 Mac

Open Twi1ightSparkle opened this issue 3 years ago • 5 comments

Someone emailed with an issue using the iOS app in an M1 Mac

One of our people is having issues with the Mac Desktop app all of a sudden. Uninstall/Reinstall does not resolve the issues. Please find below the error text that comes up every time Element is run. Any help that you can provide would be much appreciated.

I'll put the logs into a rageshake and link here in case there's any personal info included

Twi1ightSparkle avatar Aug 15 '22 14:08 Twi1ightSparkle

Can't reliably reproduce it, managed to get it to crash once on startup in realmFileURLForUserWithUserId but that's different than the cause from the crash log.

stefanceriu avatar Sep 01 '22 14:09 stefanceriu

@Twi1ightSparkle Can we maybe ask the user to clear his data from under ~Library/Group Containers/group.im.vector and log in again?

stefanceriu avatar Sep 01 '22 14:09 stefanceriu

This crash happens when you try to mention someone for me

TommyTran732 avatar Sep 20 '22 17:09 TommyTran732

Can we maybe ask the user to clear his data from under ~Library/Group Containers/group.im.vector and log in again?

Sorry, I missed the notification for this. But, probably no. I told them to uninstall the iOS version and install the desktop app from our website

Twi1ightSparkle avatar Sep 21 '22 09:09 Twi1ightSparkle

@Twi1ightSparkle Can we maybe ask the user to clear his data from under ~Library/Group Containers/group.im.vector and log in again?

This does fix it

TommyTran732 avatar Sep 22 '22 03:09 TommyTran732