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False "unverified session" popup note

Open mcnesium opened this issue 4 years ago • 3 comments

Steps to reproduce

After hitting the "Re-request encryption keys from your other sessions" link inside a private chat session, I saw this popup:

Outcome

The security settings as well as the session list in app.element.io and every room I am in clearly state that all my sessions including this one are verified though. Also, I renamed my session to something else than just "Element".

Your phone model

iPhone SE

Operating system version

iOS 15.1

Application version

Element 1.6.5

Homeserver

matrix.org

Will you send logs?

No

mcnesium avatar Nov 23 '21 08:11 mcnesium

I just started having this happen as well. The room was working fine a few hours ago. And it seems to be only one user who's messages I can't decrypt.

edit: When I view the room through another client (also element), I see a gray shield icon near the messages that says "Encrypted by a deleted session." The messages are visible on that second client. Hope that helps.

snex avatar Apr 26 '23 05:04 snex

Have this issue on a newly connected client; some messages decrypted, some - are not. It's occurring for many clients in our chats.

alexander-potemkin avatar Jul 06 '23 17:07 alexander-potemkin

is there any way to fix this?

nadialvy avatar Apr 10 '25 13:04 nadialvy