element-desktop icon indicating copy to clipboard operation
element-desktop copied to clipboard

Constantly being signed out on macOS Element Desktop

Open titanism opened this issue 1 month ago • 4 comments

Steps to reproduce

I use Element installed via brew. I'm on latest macOS and latest version available in Brew. I'm using a VPN. About once a day I get signed out of desktop Element. What the heck is going on here, is it because of VPN?

Outcome

What did you expect?

What happened instead?

Operating system

No response

Application version

No response

How did you install the app?

No response

Homeserver

No response

Will you send logs?

Yes

titanism avatar Dec 01 '25 23:12 titanism

Will you send logs? Yes

Not seeing any logs

t3chguy avatar Dec 02 '25 09:12 t3chguy

I can try to get logs next time this happens.

titanism avatar Dec 02 '25 15:12 titanism

Attached below are the logs @t3chguy (redacted sensitive info) - if I can be of more help let me know. It's happened twice today.

log-1_redacted.log log-0_redacted.log issue_redacted.txt

titanism avatar Dec 02 '25 20:12 titanism

This is still an issue. So many users are having this issue. I provided logs as well. We're on the verge of uninstalling Matrix and completely moving 1000+ person community to another platform such as Discord or Slack again, or even IRC.

titanism avatar Dec 13 '25 23:12 titanism

This should be fixed by https://github.com/matrix-org/matrix-js-sdk/pull/5106

dbkr avatar Dec 15 '25 10:12 dbkr

Still happening on Version 1.12.7

titanism avatar Dec 18 '25 15:12 titanism

@titanism double posting isn't helpful. 1.12.7 (rc-0) was cut on December 9th, this was fixed on December 12th, with how linear time works, it was not included in the release.

t3chguy avatar Dec 18 '25 15:12 t3chguy