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Very low audio level from EC embedded in EXI on wired headset

Open ara4n opened this issue 1 month ago • 3 comments

Steps to reproduce

  1. Amandine called me from EXI using default iPhone wired headphones for audio
  2. I picked up the call on ED
  3. Audio levels were very low from her; roughly 3x quieter than it should be.
  4. I switched to EXI
  5. Still far too quite.

Outcome

What did you expect?

Audible Amandine

What happened instead?

Inaudible Amandine

Operating system

No response

Browser information

No response

URL for webapp

No response

Will you send logs?

Yes

ara4n avatar Nov 21 '25 13:11 ara4n

Let's look at the RS and try to reproduce

BillCarsonFr avatar Nov 24 '25 15:11 BillCarsonFr

Given that the low volume was observed from multiple devices, we suspect this is an issue with the sender's input levels

robintown avatar Nov 24 '25 15:11 robintown

Can this issue be interpreted as a request for "audio input normalisation on the microphone track (sender device)"

From the issue its hard to tell if this is a mic->os->browser issue or if element call did do sth funky and reduced the perfectly fine incoming audio.

toger5 avatar Nov 24 '25 15:11 toger5