element-hq
Unable to hang up on certain device.
Steps to reproduce
Start an EC call and hang up.
Outcome
What did you expect?
n/a
What happened instead?
On this device, I cannot hang up either actively or passively (the hang-up button can be pressed an unlimited number of times, with a tone sounding each time. Otherwise, there's no UI change). EC can only be exited by killing and restarting the app.
Some other differences: The EC UI on this device additionally display: using to Device key transport.
I collected the logs generated by EXA during testing, but I'm not sure if they are useful. {22EF3687-9130-1163-F74F-01EE8B3A8DA1}.zip
Zip password: ***
Please download this file as soon as possible.
Operating system
HyperOS 1.0.18 (Android 14, Redmi Note 12 Turbo)
Browser information
n/a
URL for webapp
EC embedded 0.16.0-rc4 (EXA 25.9.2)
Will you send logs?
Yes
is it closed source?
There is an internal repository for the main contributing team to share screenrecordings of issues/fixes without publishing their faces...
Fixed in: #3544
Please reopen it, because after my testing, this problem has not been fixed. I updated EXA (EC version 0.16.1) for the device yesterday and the problem persists. Video demonstration: https://youtube.com/shorts/wbnMEjwePWs
@YamatoRyou I'm unable to extract the logs you provided using the original password.
› unzip -P (...) 22EF3687-9130-1163-F74F-01EE8B3A8DA1.zip
Archive: 22EF3687-9130-1163-F74F-01EE8B3A8DA1.zip
skipping: {22EF3687-9130-1163-F74F-01EE8B3A8DA1}.log unsupported compression method 99
Assuming you aren't running a custom Element X build, you should be able to send us debug logs privately from the 'Feedback' tab of settings in the call UI. (Please include a link to this issue in the log description if you do.)
And thanks for the report, this does seem to be a different issue from https://github.com/element-hq/element-call/pull/3544 given that you're using version 0.16.1, which did not yet contain that more recent regression.
@YamatoRyou I'm unable to extract the logs you provided using the original password.
› unzip -P (...) 22EF3687-9130-1163-F74F-01EE8B3A8DA1.zip Archive: 22EF3687-9130-1163-F74F-01EE8B3A8DA1.zip skipping: {22EF3687-9130-1163-F74F-01EE8B3A8DA1}.log unsupported compression method 99Assuming you aren't running a custom Element X build, you should be able to send us debug logs privately from the 'Feedback' tab of settings in the call UI. (Please include a link to this issue in the log description if you do.)
And thanks for the report, this does seem to be a different issue from #3544 given that you're using version 0.16.1, which did not yet contain that more recent regression.
Since the testing device does not belong to me and is not in my possession, I am temporarily unable to provide the latest logs. However, I have re-uploaded the logs generated during the initial testing. This time, they are in unencrypted ZIP format (maximum compression).
{22EF3687-9130-1163-F74F-01EE8B3A8DA1}.zip Please download this file as soon as possible.
@YamatoRyou I'm unable to extract the logs you provided using the original password.
› unzip -P (...) 22EF3687-9130-1163-F74F-01EE8B3A8DA1.zip Archive: 22EF3687-9130-1163-F74F-01EE8B3A8DA1.zip skipping: {22EF3687-9130-1163-F74F-01EE8B3A8DA1}.log unsupported compression method 99Assuming you aren't running a custom Element X build, you should be able to send us debug logs privately from the 'Feedback' tab of settings in the call UI. (Please include a link to this issue in the log description if you do.)
And thanks for the report, this does seem to be a different issue from #3544 given that you're using version 0.16.1, which did not yet contain that more recent regression.
I got the device back, but I can't send logs "privately" because EC doesn't show the "Feedback" tab in embedded mode (adding the EC URL via developer options does show the "Feedback" tab, but doesn't provide a box to fill in a message).
BTW: "Agree to data collection" cannot be checked.