element-hq
Can't use biometric authentication even though the phone has a fingerprint sensor
Steps to reproduce
- Enable biometric authentication in Settings
Outcome
What did you expect?
Biometrics authentication to work, like other apps
What happened instead?
Your phone model
SHARP Aquos V6
Operating system version
Android 12
Application version and app store
1.4.34 [40104340] (F-ba6f7c42)
Homeserver
No response
Will you send logs?
Yes
Are you willing to provide a PR?
No
I've only seen this kind of behaviour while testing it on the emulator, where the implementation of fingerprint emulation is a bit buggy. Could you send some logs or a rageshake after you've tried enabling biometric auth and reference this issue (#7064)?
The error right after enabling biometric auth and creating the biometric key is:
android.security.keystore.UserNotAuthenticatedException: User not authenticated
We might need to tweak the biometric key creation, as I'm beginning to think that the expected default parameters might not be the same as the docs mention for all OS versions and vendors.
I have the same issue with a Pixel 7 Pro on Android 13, biometric gets suddenly deactivated and cannot be reenabled later again. Might be related to the fact, that sometimes when for any reason there are too many bad attempts (phone in pocket), the sensor gets deactivated by the system and Element misinterprets that?
Same issue here Pixel 7. Biometric geht deactivatet and can not reenebeld. I can Push the Slider top enabel but a Bubbles came with "Can't activate" gut the Slider stay in enable.
If i know Lock the Phone the biometric works in Element again.
I've nothing chanced on biometric. Is IT a Pixel Problem?
On my Galaxy Tab 8 there ist no such Bug.
Same issue on my Pixel 6a. It seemed to work for the first day, but now it won't stay enabled. When I enable it, I get a toast saying it couldn't be enabled (same as in the first screen shot).
And then when I close and reopen the app, I get same message in the screenshot in the comment before mine.
I think IT is a counter Problem. One fail biometric in a other App and element deactivate biometric. Only Lock and unlock the Pixel with biometric solve the Problem.
On my Pixel 7 Pro, the app crashes when even trying to enter access control after entering the pin. No chance to get there anymore.
Already reported there: https://github.com/vector-im/element-android/issues/8649
So this is opened from a year ago and it's still not fixed? 😨
Right, and it's the reason why no one in my circle of friends uses Matrix. App alternatives don't exist and that's why they switched to alternatives. Most of ten uses Googlephones.
Right, and it's the reason why no one in my circle of friends uses Matrix. App alternatives don't exist and that's why they switched to alternatives. Most of ten uses Googlephones.
That's not great. Can someone on the dev team take a look at this? Or at least give an answer to know that's being revised?
@Sev3rin App alternatives don't exist?
https://matrix.org/ecosystem/clients/
@Sev3rin App alternatives don't exist?
https://matrix.org/ecosystem/clients/
Thanks für Posting the alternatives,
Only If you test the alternatives for Android they have No Lock with biometric funktion or they are forks of Elements with the same issue.
🙄
