Isaac
### Discussed at [dsctickets#2994](https://app.feedbacky.net/i/ping-idea-for-bot.2994) Originally posted by **King Tiger** at 20.04.2021 add ping, like a member have "x" role, ping "x" instead of here suppose if a Member have Spanish...
### Discussed at [dsctickets#4578](https://app.feedbacky.net/i/ticket-limit-per-role.4578) Originally posted by **BearGryllsTV** at 07.02.2023 Add the abillity to set a default ticket limit but also an overide depending on their user Role for example...
https://ptb.discord.com/channels/451745464480432129/1096635172608290866
### Discussed at [dsctickets#4580](https://app.feedbacky.net/i/suggest-tags-based-on-topic-questions.4580) Originally posted by **eartharoid** at 11.02.2023 Optionally check the topic (or custom topic field if specified and using questions) and instead of immediately creating the ticket...
_Suggested by @M4rlus:_ Allow setting holidays, days which staff are expected to be unavailable. I briefly considered how to handle holidays before but decided it wasn't necessary, but apparently, it...
### Discussed at [dsctickets#4640](https://app.feedbacky.net/i/ocr-image-to-text.4640) Originally posted by **m4rlus** at 07.05.2023 A possibility to recognize text from images or only text from text of users to automatically give an answer to...
Connect directly to MySQL or PostgreSQL database to get (**per guild, as a dashboard variable**): - total activated users - resolution time (24h, 7d, 1m, 1y etc) - response time...
### Discussed at [dsctickets#4256](https://app.feedbacky.net/i/editable-counters.4256) Originally posted by **rakosi2** at 15.04.2022 It would be nice to continue using the ticket number if migrating from another ticket system. It could also be...
Add another form on the panels settings page to load values from a message URL, so panels don't need to be re-created every time something needs changing (like when staff...
The opening message and activity placeholders, and the API stats are calculated with *all* tickets. The waiting time for tickets a year ago might not reflect the current average waiting...