Isaac
When modals are supported, add a category `questions` option - an array of questions to be asked **before** the ticket is created.
Add customisable regex for each tag and a guild setting for which channels to enable auto-response (specific, all, none, tickets-only, non-tickets). When a message matches the regex, the tag content...
Admin Close a ticket without needing to wait 60 seconds for the client to click if they want to take the survey ( useful if member has left the discord...
Optionally send a message to a channel with a ticket is opened, closed, or claimed.
Allow tickets to be transferred from one category to another, such as support to design etc.
Allow admins to create tickets for users E.G: I want to have a ticket open to discuss something with a member, I would do /create @Mention which would open a...
allow assigning priorities to a ticket changes the icon before the channel name (red circle, blue circle, green circle)
Optional feature. Rather than reacting to the panel message or using `new` command, users can simply DM the Bot user describing their issue and the bot asks for the category...
Add a command to download the transcript of a ticket. Also link to online archive if available, and include ticket search.
Allow members to use a command to pin a message in their ticket channel, making it easy to find in the archive. Can be done with application message commands (right-click...