Isaac

**Post details:** * Author: `GeckoBoy84` * Votes amount: `4` * Comments amount: `0` See full discussion at  Feedbacky [here.](https://app.feedbacky.net/i/transcript-command.3928)

no

Events to log: - [user] created ticket (in category) - [user] edited/deleted message (in ticket) - [staff] claimed/unclaimed (ticket) - [admin] created/updated/deleted category/server etc

[Prisma Middleware](https://www.prisma.io/docs/concepts/components/prisma-client/middleware): 

Fields to encrypt (on any model): - name - content - username - displayName - channelName - openingMessage - description - value - placeholder - closedReason - topic - comment...

Done in https://github.com/discord-tickets/bot/commit/79462e83e62f042ad9cf5f5a2bf30169eafd03fa

~~Undone and removed encryption.~~ Fixed in https://github.com/discord-tickets/bot/commit/5f5ffca74c1eda293b0859d5f0f9f942eb5efecf

*Still* doesn't work :sob: Manually encrypt and decrpyt?

**Post details:** * Author: `545` * Votes amount: `6` * Comments amount: `0` See full discussion at  Feedbacky [here.](https://app.feedbacky.net/i/notify-user-if-all-staff-are-offline.3356)

Also, add optional support hours (& days). If a ticket is created or a message is sent in a ticket outside of these hours, such as on the weekend, send...