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Error message "server is not available" when importing publications

Open henrikesteins opened this issue 10 months ago • 7 comments

henrikesteins avatar Apr 22 '24 13:04 henrikesteins

Anmerkung 2024-04-22 155225

When I try to upload the publications to the MDM via Excel list as usual, I get this error message. Even after trying several times, the publications do not load.

henrikesteins avatar Apr 22 '24 13:04 henrikesteins

@henrikeschmidtchen are you confident that this was not a network issue? This error only ever appears if your browser can't reach the backend and the backend had no downtime on Monday. Could you try again and see if it still happens?

If it does could you provide the excel file that you're trying to import. I don't see any related errors in the log around that time.

tilovillwock avatar Apr 24 '24 07:04 tilovillwock

For what it's worth: we did make some changes to the upload recently regarding citation details. Maybe it's a regression of #3249.

tilovillwock avatar Apr 24 '24 07:04 tilovillwock

I tried again (also with another browser) and the error message appears again. This is the excel file I used: relatedPublications.xlsx

(fyi: if the Excel import works for you, it is okay that some publications cannot be imported because information is missing there.)

henrikesteins avatar Apr 24 '24 07:04 henrikesteins

I tried again (also with another browser) and the error message appears again. This is the excel file I used: relatedPublications.xlsx

@henrikeschmidtchen We can confirm the bug. Apparently the data we tested #3249 with didn't have this problem.

We're working on a solution.

tilovillwock avatar Apr 24 '24 09:04 tilovillwock

@henrikeschmidtchen I have adapted the process. There was a problem retrieving some information via poi.org. I have removed this part from the code for the time being. The latest version has been rolled out in the production system and you can now test whether the import of publications works again.

ewolf47 avatar Apr 25 '24 09:04 ewolf47

@ewolf47 Thank you for fixing the problem so quickly, now it works again.

henrikesteins avatar Apr 25 '24 10:04 henrikesteins