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First Search Result Duplicated in every Query

Open 1Brand opened this issue 3 years ago • 9 comments

Hi we've paid for the Pro version and a specific post type on our site, for some reason the first entry of any search query is displaying twice. (see screenshot)

– We are using Elementor Pro and a Loop Template made with Ele Custom Skin

  • Only the first search result is duplicated in every query no matter what filters are being used. – Not happening with other Post Type
  • Using Ajax Search Pro for the search part - the developer support there has tried debugging this and is saying it's most likely an issue with ECS.
  • Just recently started happening either with latest ECS update or WP 6.0

I’ve reviewed all the settings and I cannot figure out why this is happening, any help here is really appreciated and thank you!

Elementor Loop Template Screen Shot 2022-05-25 at 10 39 57 AM

Search Results "English" fitler selected Screen Shot 2022-05-25 at 10 40 12 AM

1Brand avatar May 25 '22 15:05 1Brand

Hi, can someone please respond here? Our client is asking for an update. Is this a known issue. Is there an update coming soon? Thank you.

1Brand avatar May 27 '22 13:05 1Brand

Following, same issue and client complaining

annafranques avatar May 29 '22 10:05 annafranques

Hey 1Brand, downgrading to the version 5.9 of Wordpress solved my problem :) Meanwhile they can fix it.

Phew!

annafranques avatar May 29 '22 10:05 annafranques

Hey 1Brand, downgrading to the version 5.9 of Wordpress solved my problem :) Meanwhile they can fix it.

Phew!

Great, thank you!

1Brand avatar May 29 '22 12:05 1Brand

Hi Dudaster, sorry to post here again but just checking if this duplication issue is being addressed in the next update? We've confirmed it's happening with 6.0 and we've downgraded to 5.9 of WordPress until this is fixed so just checking if there's a possible ETA? Thank you again.

1Brand avatar Jun 03 '22 17:06 1Brand

@annafranques Hi there, did you ever figure out a fix for this, or are you still on 5.9 WordPress? Dudaster has not replied to a support ticket in months. I may be cancelling and looking for other options because we have no idea if they have abandoned this plugin and we are paying for support so this is pretty crappy in my opinion. Thank you for any help.

1Brand avatar Jun 30 '22 14:06 1Brand

I couldn’t reproduce it on my side I’ll investigate further.

dudaster avatar Jun 30 '22 14:06 dudaster

@dudaster Thank you for the response. If needed I can update WP on staging and reproduce it there and provide a link or login for you. We really appreciate any help. Thank you again!

1Brand avatar Jun 30 '22 14:06 1Brand

Hi @dudaster. We've updated to WP 6.01 and the problem still exists. Any search query duplicates the first result. When we revert to WP 5.9 the problem does not exist. I've spent multiple hours tweaking every setting possible in your plugin, as well as having the developers a Ajax Search Pro spend time on it, and we cannot figure out the issue. If you can somehow please help here we are willing to you pay you hourly to assess the issue. Right now it's live on production. Please let me know and thank you again.

1Brand avatar Jul 13 '22 13:07 1Brand