Sam Johnson

Refactor custom keyboard shortcuts as a flex-hook, simplify logic

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### Summary This PR is motivated by [this review comment](https://github.com/twilio-professional-services/flex-project-template/pull/564#discussion_r1626623899). Several changes are included: - Created a new keyboard-shortcuts Flex hook type. Features can use this hook to register their...

Update Flex and CLI dependencies

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### Summary - Update CLI and plugin to new version that fixes issues such as #647 - Update Flex UI to 2.9.0 which fixes many install warnings ### Checklist -...

Update metrics-data-tiles to use updated APIs

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### Summary This fixes the behavior on Flex UI 2.5 and newer. The oldest supported release is 2.6.3 so we do not need to be concerned about supporting both new...

Redesign internal call approach

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### Summary The internal-call feature has historically been built on layers of workarounds, due to TaskRouter being unable to dial anything other than a phone number, client, or SIP address....

Misc improvements to queues-stats-metrics

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### Summary - Columns now sortable - Simplified activity display - Improved docs ### Checklist - [x] Tested changes end to end - [x] Updated documentation - [x] Requested one...

Fix infinite loading if no workers/queues present

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### Summary Utilizes a new prop from Flex UI that allows us to differentiate between "loading" and "no workers/queues present". ### Checklist - [x] Tested changes end to end -...

Salesforce integration example feature

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## Overview This feature provides an enhanced Salesforce integration which replaces the out-of-box Salesforce integration plugin. It can be used as a starting point for customizing Salesforce integration functionality, which...