SONOFF SNZB-02 (temperature/humidity sensor) not working

[guirem]

Hi there,

I bought a few SONOFF SNZB-02 devices to add to my existing configuration.

These devices don't seem to get any informations from the sensors so I'm actually not sure where the issue could be.

• I tried 3 devices so far and all of them have the same behavior. This is not a hardware issue but probably software issue
• I managed to include them (apparently successfully) and I'm able to see them via the 'Admin panel' but the view does not seem to be complete as I don't see the temperature and humidity sensors. (see screenshot)
• When included, I don't get any other data from the devices (the 'last_seen' value will actually change sometimes)
• On Zigate compatibility SNZB-02 product page (https://zigate.fr/produits-sonoff-compatible-zigate/compatible/snzb-02capteurdetempraturehumidit/), it says we have to do additional actions on the devices ('binded' and 'configure report' on specific cluster).
• I tried to 'bind' them using Zigbee GUI software (command looks successful although I have no way to confirm that) but I have no idea how to perform 'Configure Report' as it ask many parameters I don't know where to get information from.
• I tried on firmware 3.1b and decided to update to 3.1d to see if it would change something but did not change anything.
• I don't have any issues with sensors of other brands I currently use (Xiaomi/Ikea) and configuration has been stable for few months

Do you have any clue how I could get these devices working. I assume the 'bind' and 'configure report' are maybe required ? If yes do you have any idea how to do it?

Thanks in advance

Template for SNZB-02 device

{
    "endpoints": [
        {
            "clusters": [
                {
                    "attributes": [
                        {
                            "attribute": 4,
                            "data": "eWeLink"
                        },
                        {
                            "attribute": 5,
                            "data": "TH01"
                        }
                    ],
                    "cluster": 0
                },
                {
                    "attributes": [
                        {
                            "attribute": 32
                        },
                        {
                            "attribute": 33
                        }
                    ],
                    "cluster": 1
                }
            ],
            "device": 770,
            "endpoint": 1,
            "in_clusters": [
                0,
                3,
                1026,
                1029,
                1
            ],
            "out_clusters": [
                3
            ],
            "profile": 260
        }
    ],
    "generictype": "",
    "info": {
        "mac_capability": "10000000"
    },
    "name": ""
}

[samsam-rolon]

Hello, I'am almost facing the same issue. I'm running on the ZigBee Deconz stick and I'm trying to add some sonoff devices (snzb -02) but I didn't work. I can se them on deconz GUI but the pairing is failing. I didn't see them in API. ALSO I have one paring which works near Ikéa bulb router or directly to deconz but not with my Legrand router....