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Published 20 hours ago • verified publisher icon docusign

Tabfield with spaces

Open chrisortman opened this issue 4 years ago • 2 comments

Hello. I am sending a text tab field for a last name that is multiple words separated by space. In the envelope after creation the form data is showing me that only the 2nd word of the 3 I have sent is parsed out. My network traces confirm that the name is intact when it leaves my server.

Is there some special way we're supposed to deal with those kind of values?

chrisortman avatar Feb 11 '21 03:02 chrisortman

DocuSign Developer Support case #07391737.

ashleyurenaDS avatar Feb 18 '21 15:02 ashleyurenaDS

Hello @chrisortman, we will need an API request log to se what was sent in the request. Go to DocuSign and sign in as the API sender and then follow this guide: https://support.docusign.com/guides/ndse-user-guide-api-request-logging Send an email to [email protected], along with the files and account info. The Support team will be able to assist further.

ashleyurenaDS avatar Feb 18 '21 16:02 ashleyurenaDS