documenso icon indicating copy to clipboard operation
documenso copied to clipboard

Error when completing the signature process

Open usshauler opened this issue 1 year ago • 4 comments

Issue Description

Complete button continuously spins indefinitely and never completes.

Steps to Reproduce

I upload a PDF file. I send it to first recipient. Recipient signs it and completes it. When i hit sign, it keeps spinning and never tells me it completes correctly. I get the following error message in the docker logs for the documenso container:

Expected Behavior

Should complete the process and notify me it has completed successfully.

Current Behavior

It is just spinning indefinitely like it's loading in the background.

Screenshots (optional)

Screenshot_2 Screenshot_3

Operating System [e.g., Windows 10]

Debian 12 - Proxmox LXC

Browser [e.g., Chrome, Firefox]

Edge browser

Version [e.g., 2.0.1]

latest as of this date

Please check the boxes that apply to this issue report.

  • [X] I have searched the existing issues to make sure this is not a duplicate.
  • [X] I have provided steps to reproduce the issue.
  • [X] I have included relevant environment information.
  • [X] I have included any relevant screenshots.
  • [X] I understand that this is a voluntary contribution and that there is no guarantee of resolution.
  • [X] I want to work on creating a PR for this issue if approved

usshauler avatar May 03 '24 03:05 usshauler

Thank you for opening your first issue and for being a part of the open signing revolution!
One of our team members will review it and get back to you as soon as it possible 💚
Meanwhile, please feel free to hop into our community in Discord

github-actions[bot] avatar May 03 '24 03:05 github-actions[bot]

Forgot to add this is running on 2 separate docker containers. One for Documenso and one for Postgres:15. Perhaps it is missing the latest npm distribution internally in the docker build process.

usshauler avatar May 03 '24 03:05 usshauler

Did you find a solution for that? I self host the app in a vm with digitalocean. I made it run in 2 separate docker containers but the issue still persist. I created an account in the app and sent a document for signing. The "Recent activity" section shows everything perfectly: the document was sent, the recipient opened the document, etc. However, while signing the document, it keeps loading in the "complete signing" pop-up. The "sign" button keeps loading infinitely. At the same time, in the dashboard's "Recent activity" section, it shows the document as signed, but the status of the document remains "pending"

altingrc avatar May 17 '24 21:05 altingrc

I'm not self-hosted, but I'm facing a similar issue in the hosted application: The final signature has the "Sign" button spin either indefinitely or for a very long time. In my most recent encounter, the document was still marked "Complete", however.

dunham-mike avatar Jul 16 '24 20:07 dunham-mike