roadmap Problem with "sign in" in the docker Desktop

I would like to "Sign in" in the docker Desktop, but the credentials are not verified.

I have tried many times and it still doesn't work.

Here are the version of Desktop:

Jul 03 '23 23:07 Zhamemo

Hello @Zhamemo, thanks for raising this. May I ask, which Linux distro are you using?

Jul 07 '23 14:07 nunocoracao

Thanks for you answer, the Ubuntu 20.04.6 LTS was used in my computer.

Jul 07 '23 15:07 Zhamemo

Thanks @Zhamemo

Jul 10 '23 14:07 nunocoracao

@Zhamemo, would you also be able to upload diagnostics? the application logs may help us determine the cause.

Jul 10 '23 19:07 lizzthabet

OK, thank you. The diagnostics have been uploaded, which of ID is 69e96ec4-a5b9-499c-ab06-4dbfbefd5fc4/20230711161233.

Jul 11 '23 16:07 Zhamemo

thank you, @Zhamemo! i'm forwarding this to the right team to investigate more.

Jul 20 '23 16:07 lizzthabet

@lizzthabet Let me know if I can assist on the API side of things.

Jul 22 '23 19:07 technicallyjosh

appreciate it, @technicallyjosh! another team is actively investigating a few issues related to this and should have an update soon.

Jul 25 '23 15:07 lizzthabet

@Zhamemo, there are a few auth-related improvements in v4.22.0, the latest release of docker desktop (download here). could you try upgrading and let me know if you're able to sign in through the dashboard?

my second suggestion is to check your firewall settings to see if docker hub requests are being blocked. there are a number of hub connection timeouts in the logs you shared that suggest a firewall issue.

Aug 04 '23 17:08 lizzthabet

@Zhamemo were you able to test @lizzthabet 's suggestions and check if you are still experiencing the same issue?

Dec 06 '23 11:12 nunocoracao