hub-feedback
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docker
Allow removing credit card info.
Problem description
Once a credit card is saved as a payment method, it is impossible to remove the card.
This issue was reported a number of times and yet the issues are closed with no satisfactory solution. This is a feature directly associated to paying customers (who register their cards to pay) so please do not keep closing issues related to this problem and instead fix it.
https://github.com/docker/hub-feedback/issues/1596 https://github.com/docker/hub-feedback/issues/861
+1 Keep in mind: lack of this feature may have legal consequences in some countries. This must be removable without engaging support. I'd also suggest adding PayPal support.
I am also having issues with this non feature. We are not allowed to store cards on file per government rules. Please make a solution.
+1 Please add the possibility to remove payment card.
It would be also great to provide a tool to deactivate auto-renewal without having to downgrade the plan.
+1 Please add the possibility to remove payment card.
It would be also great to provide a tool to deactivate auto-renewal without having to downgrade the plan.
Agreed. I need to remove my payment card and need to deactivate auto-revewal without having to downgrade the plan.
+1 Please add the possibility to remove payment card.
It would be also great to provide a tool to deactivate auto-renewal without having to downgrade the plan.
Agreed. We need the ability to remove the stored credit card.
👋 Friendly reminder to please adhere to the Docker Code of Conduct while participating in conversations here.
We understand your frustration. We are always reviewing improvements and legal requirements in the countries we operate in to make a better product for you all. I have ensured that the internal team responsible is aware of this request.
Hi @serefarikan / @ankudinov / @jaycoady / @ivan-ottinger / @joehays / @acosenti / @pola-tech,
For recurring subscriptions, we need at least one card on file for a paid plan. However, this is something that we'd like to look into and investigate further based on the feedback we've read here. If you're willing to chat with us about it, please reach out at [email protected], and I'm happy to schedule a time!
Hello, under GDPR, data controllers and processors are obliged to return or delete all personal data after the end of services, or on expiry of a contract or agreement, unless it’s necessary to retain the data by law. Can you ensure to me that if i deactivate my account you delete every data about my billing information and credit cards? The other problem is that i have payed for one year, but if i want cancel my subscription i have to downgrade my account. So i cannot use the service for what I payed until the end?
This is abusive. I had the same problem with Azure some time ago, maybe the solution is to delete my account and keep away from Microsoft products
Hi All, Please give an option to delete the credit card information. This is highly unethical and corrupt practice.
@leslielylee thanks for responding but please note that as a subscriber I should have the right to remove the card info. It is up to docker to decide what to do to my subscription if there's no card, but not allowing me to remove the card is not a good user experience. Freeze the subscription if there's no card on record, cancel it, etc etc. Pretty much every major subscription service allows its users to manage their payment settings, but you're not allowing this.
I ended up creating a burner card with Revolut, I updated the payment info then I destroyed the card. Special situations requires special solutions.
Ok it seems this is not happening, so I guess it's time to take legal action. Thank god for Swedish consumer protection laws. Also this type of scummy behavior instantly blacklists MS Github for me, personally, I will not use any product that tries to play sneaky with my CC info. What a disgrace.
I want to remove my credit card, I don't want to share it with github. In case of necessary payment, I am able to fill it.
Hi @serefarikan / @ankudinov / @jaycoady / @ivan-ottinger / @joehays / @acosenti / @pola-tech,
For recurring subscriptions, we need at least one card on file for a paid plan. However, this is something that we'd like to look into and investigate further based on the feedback we've read here. If you're willing to chat with us about it, please reach out at [email protected], and I'm happy to schedule a time!
Email is bogus invalid
Hello everyone,
I manage the Billing Engineering Team here at Docker and can be your PoC on this issue. The email [email protected] has been deactivated.
We hear and understand your frustration on this issue and among our many endeavours do ultimately intend to give you the necessary tools to better manage your account.
It is certainly not in Docker's values to deceive anyone: a subscription implies periodic, recurring payments. In order to facilitate that, we must have a means of payment on file with our payments provider.
While this was the thought process behind our initial design, with your feedback we recognize there are situations in which our users wish not to, or may not, have their CC data stored permanently, and are willing to manually renew their subscription.
To that end, I am currently investigating short-term and long-term solutions to this issue. Expect further updates here as I have more answers.
Thanks @mattdeluco for the clarification. I'm the one who originally created this issue. To rephrase this as simply as possible, as a subscriber, I just want my subscription to work as it does in many other sites. I can add/remove/change payment methods. That's it.
In other words, I'm asking for payment methods to be manageable by the user as Azure/AWS/Netflix/..../.... etc does.
I understand that there will have to be something kept on your side for subscriptions to work, I'm not opposing to that. I just want to have control over that to the same extend that I have with every other service I mentioned above. That was my original request, hopefully made a bit clearer now.
@bs-git - could you please help me clarify your concerns? You mention copilot which is a Github product/service.
@mattdeluco sorry for the confusion, I reported the issue to the wrong project - came directly from google and did not carefully read the project name - but you are not alone, even GitHub itself makes it hard to remove a payment method ;)
This is not legal! Why they still didn't add this feature? Everyone should be able to delete his private information. I cannot explain it...
