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Cannot install USB driver on remote controller

Open ianhirsch opened this issue 5 years ago • 10 comments

I tried installing the WinUSB driver for my Mavic 2 enterprise remote controller using Zadig, but the controller was not detected in the COM ports of my computer. Attached is a screenshot of Zadig showing no devices found. zadigScreenshot Has anyone ran into this before?

ianhirsch avatar Feb 17 '20 18:02 ianhirsch

Public comment from Hummels Lei in Zendesk ticket #32207:

Hi. I'd like to know which remote control you use. Do you use the DJI Smart Controller(https://www.dji.com/smart-controller?site=brandsite&from=nav)? In addition, Please connect the remote controller to your computer using Micro-USB cable before turn on your remote controller.

dji-dev avatar Feb 18 '20 10:02 dji-dev

Thanks for your response!

I'm using the standard controller (pictured below): standardController

I have made sure to connect according to your instructions with no success.

ianhirsch avatar Feb 18 '20 16:02 ianhirsch

You try select Options > List All Devices and then you will see dji device.

wjsunny avatar Feb 28 '20 13:02 wjsunny

I tired that and the device didn't show up. When I open my device manager I cannot see the device either.

ianhirsch avatar Feb 28 '20 21:02 ianhirsch

please check these following. 1.Open Zadig 2.Put usb from controller, make sure the controller power off 3.Power on your controller 4.select Options > List All Devices

wjsunny avatar Feb 29 '20 01:02 wjsunny

Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.

ianhirsch avatar Mar 01 '20 17:03 ianhirsch

Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.

I forgot ask you. have you installed dji assistant 2 for mavic ?

wjsunny avatar Mar 02 '20 06:03 wjsunny

I have. Does the DJI Assistant 2 have a part in the installation of the remote controller driver?

ianhirsch avatar Mar 02 '20 19:03 ianhirsch

I'm not sure. Sorry, I can't assist you

wjsunny avatar Mar 03 '20 04:03 wjsunny

Public comment from Hummels Lei in Zendesk ticket #32207:

Hi. If you connect the RC to the computer, can you see a yellow warning icon in the DJI item inside Ports (COM & LPT) in device manage?

dji-dev avatar Mar 05 '20 13:03 dji-dev