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Published 20 hours ago • verified publisher icon dji-sdk

Recorded video file gets corrupted

Open rafael950110 opened this issue 4 years ago • 1 comments

Files taken with the drone may be damaged. I used to be able to play it, but it suddenly broke and I couldn't even play it from my PC. When I try to play a video in the app, I get the following code.

playVideo Failed: Optional (There was an error executing the command. (Code: -1008))

Uncorrupted files can be played without problems. Also, it may be damaged after playing several times instead of being damaged by an error caused by recording.

Please let me know if there is a workaround. Thanks in advance.

rafael950110 avatar Jul 07 '21 06:07 rafael950110

Agent comment from Luce Luo in Zendesk ticket #49979:

Dear Customer,

Thank you for contacting DJI. To help us collect questions in detail, please fill in the form below and we will handle this ticket once we have received it. https://djisdksupport.zendesk.com/hc/en-us/requests/new

Thanks,

Luce Luo DJI Dev Team

°°°

dji-dev avatar Jul 08 '21 03:07 dji-dev