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All data lose -New platform migrate.

Open TecnoTalarn opened this issue 7 months ago • 19 comments

Hello, I have been using this software for over a year without any problems. Today, December 8th, I lost all the information I was collecting without any prior warning. I thought my HA was corrupted, and pulled the backup. Same result, I don't see the battery, I don't see any information from the SAJ portal. Looking at the manufacturer's app, everything is OK. Finally, I connect to the SAJ portal and I don't see my inverter or any data. I see that there is a switch to a "new platform", I enter that platform and there is all the information. I already understood that it happened. They have migrated my plant to the new portal, without warning. I imagine it's happening to all users. And those of us who depend on HA are now blind. In my case, I need to know the battery charge to decide if I should connect the inverter to the grid, since I am usually not connected to it. Do you know if there is a way to fix this quickly? If it had happened in the middle of summer, I wouldn't worry too much, but at this time, I need to be aware of how the battery is doing.

Thanks.

TecnoTalarn avatar Dec 08 '23 22:12 TecnoTalarn