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Published 20 hours ago • verified publisher icon discord-tickets

HTTP request on ticket creation

Open MCMDEV opened this issue 1 year ago • 4 comments

I'd like to be able to configure a http request being sent to a server after a user has answered questions and automatically closing the ticket.

MCMDEV avatar Aug 15 '23 07:08 MCMDEV

  • #352 This feature will make a request when a ticket is opened. Why do you want a request when tickets are closed?

eartharoid avatar Aug 15 '23 13:08 eartharoid

I'd like to handle some tickets on Jira and some on Discord, but don't want to force people to register on Jira.

MCMDEV avatar Aug 19 '23 06:08 MCMDEV

Why you don’t want them to register?Without registering people might lost the chat session and they have to make new ticket again.

Jaydenha09 avatar Aug 22 '23 00:08 Jaydenha09

Perhaps a 2-way webhook system would be useful for ticket lifecycle changes (create, move, edit topic, close, etc) and maybe even messages to make advanced sync integrations possible.

eartharoid avatar Oct 14 '23 00:10 eartharoid