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Response/resolution time periods

Open eartharoid opened this issue 2 years ago • 0 comments

The opening message and activity placeholders, and the API stats are calculated with all tickets.

The waiting time for tickets a year ago might not reflect the current average waiting time, so it may be better to only include tickets from the last 24h/48h/7d/30d?

eartharoid avatar Oct 31 '22 13:10 eartharoid