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Published 20 hours ago • verified publisher icon dis-moi

User can send us feebacks if the Bulle doesn't match with the visited URL

Open newick opened this issue 4 years ago • 8 comments

Describe the feature/improvement If the extension triggers on a URL and the Bulle doesn't make sens, the User could be able to send us the info

Target user Contribution team

User stories

  1. The User opens the details of a Bulle which doesn't match the visited website topic
  2. The User can click on a button close to the thumbs
  3. It sends email/slack/whatever to the contribution team to help them correct the matching context 3.1 Do we need the User to add a message?
  4. Extension displays a thank you screen

newick avatar Feb 09 '21 15:02 newick

What would be the label on such button/link?

lutangar avatar Feb 10 '21 09:02 lutangar

  • "Signaler une erreur" ?
  • "???"

newick avatar Feb 10 '21 10:02 newick

"Signaler une erreur" ?

So it would open another page with a form then? Or should it be just a button "Signaler comme hors-contexte"?

lutangar avatar Feb 10 '21 11:02 lutangar

Depends of what infos Contribution Team would prefer. @MaartenLMEM any idea about that?

newick avatar Feb 11 '21 09:02 newick

  • I know you think the same : I don"t trust users for technical feedbacks like "doesn't match with the visited URL".

  • "Signaler comme hors-contexte"? is not easy to understand to, it s a kind of technical way of saying also.

  • "Signaler une erreur" seems a valuable feedback. It a good starting point to find miustakes we made. We don"t need much more in the beginning.

  • Then it's a UI issue : where and how to make this function visible but not to much in current UI structure.

  • Currently in a lot of cases users don't se thumbs, for differtent reasons (one is position relative to text). Then, it s likely that they won't see the new button to.

  • I doubt a button will be a good solution, I m afraid it take to much attention. But have to see...

  • We worked on a new feedback UI with Marco, but we never put it into production.

MaartenLMEM avatar Feb 11 '21 14:02 MaartenLMEM

@coffeeandpixel do you have any screen to show?

newick avatar Feb 11 '21 15:02 newick

For the label, I’d go for a more subjective and first-person message :

  • Je ne vois pas le rapport (avec cette page)
  • Why do I see that ?
  • …

Also, I agree that a button does not feel right to me. Maybe a subte link ?

JalilArfaoui avatar Feb 16 '21 21:02 JalilArfaoui

@coffeeandpixel do you have any screen to show?

I found this https://xd.adobe.com/spec/31f47efd-d36f-426b-6cb8-44dbaece1c02-47c5/screen/97c3ddc9-d4ef-4555-9036-8a98cd9d40d2/ De mémoire, we have nothing more specific.

MaartenLMEM avatar Aug 02 '21 16:08 MaartenLMEM